Prudence Achieng

As a Customer Service Representative at Insurance Supermarkets Inc., I serve as the first point of contact for potential clients, assessing their needs for Final Expense Life Insurance. My role involves conducting qualification calls, maintaining accurate records, and ensuring a seamless client experience while adhering to company policies.

At Instacart, I responded to customer inquiries, processed transactions, and handled complaints to improve customer experience. I managed customer accounts and conducted market research while overseeing external vendors and ensuring effective communication.

In my role as a Client Relations Specialist at Konsyg, I focused on building relationships with clients, sourcing B2B companies, and managing database projects. I utilized CRM tools and implemented a loyalty program to enhance customer retention.

During my internship at the Ministry of Interior, I was responsible for tracking documents, allocating reference numbers, and managing files for passport and permit applicants. This role enhanced my organizational skills and attention to detail.

As an intern at CARE International, I performed clerical duties and assisted in planning gender and youth-focused strategies. I participated in meetings and contributed to various tasks, gaining valuable experience in humanitarian efforts.

Activities and societies: Member of AISEC club, participated in fundraising activities for charities under CFN organization.

Pursued a Bachelor of Arts in International Relations, focusing on global political dynamics, international diplomacy, and the impact of global issues on local communities.

Activities and societies: Peer chairlady of Math club.

Completed the Kenya Certificate of Secondary Education (K.C.S.E), focusing on a broad curriculum that prepared students for higher education and professional careers.

Achieved the Kenya Certificate of Primary Education (K.C.P.E.), laying the foundational skills in literacy, numeracy, and social studies.