Open to opportunities

Esther Wamoro

@estherwamoro

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Relationship and client support specialist driving measurable improvements in service delivery.

Kenya

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What I'm looking for

I seek a client-focused role where I can improve customer experience, streamline workflows, coach teams, and deliver measurable operational improvements.

I am a relationship-focused client support specialist with over four years' experience supporting clients, partners and stakeholders across healthcare and corporate settings.

I excel at managing client communication, CRM systems, and data-driven reporting to improve service delivery and stakeholder satisfaction. I have led cross-functional teams and delivered projects on time and within budget.

My work has produced measurable outcomes including improvements in customer satisfaction, reduced response times, streamlined workflows, and cost savings through optimized resource allocation.

I am passionate about continuous improvement, coaching teams, and using automation and structured processes to enhance client experience, accuracy, and efficiency.

Experience

Work history, roles, and key accomplishments

Client and Partner Relations Coordinator

African Mission Healthcare

Feb 2024 - Sep 2025 (1 year 7 months)

Managed communication and coordination between hospitals, donors, and internal teams, improving follow-up and reducing response time to increase customer satisfaction by 25% while optimizing a $72,000 budget to cut costs 15%.

Client Relationship Management CRM Budget Management Process Improvement Data Analysis

Administrative & Client Relations Assistant

Farmers Choice Limited

Sep 2022 - Jan 2024 (1 year 4 months)

Provided administrative and client support, coordinated events and trainings, and implemented templates and a digital filing system that reduced turnaround time by 30% and manual workload by 50%, boosting client satisfaction 20%.

client support Administrative Operations Event Coordination Process Standardization CRM Training