Ruth Jeptoo

Drove growth in Bancassurance business across and outside bank channels through new business and cross-selling initiatives. Executed day-to-day insurance operations at the branch level, including new business development, claims administration, and documentation.

Acted as an intermediary between clients and the company to ensure effective communication and mutual satisfaction. Monitored insurance policy anniversaries, managed business retention, and ensured no lapse to insurance covers.

Collaborated closely with branches to ensure that set Bancassurance targets were met. Equipped bank staff with insurance knowledge through product training and joint customer visits to grow the Bancassurance portfolio.

Evaluated risks utilizing underwriting rules and guidelines in order to bind coverage. Reviewed insurance applications for compliance and adherence, and counseled prospects and policyholders on coverage, limits, and regulations.

Built and maintained strong, long-term client relationships by understanding needs, providing tailored insurance solutions, and ensuring overall satisfaction. Offered expert guidance on products, policies, and coverage while promptly addressing inquiries, resolving issues, and delivering a seamless claims experience.

Pursued a Master's in Business Administration at the University of Nairobi. Focused on advanced business management and strategic decision-making.

Completed Module 1 and part of Module 2 of the Diploma in Insurance at the College of Insurance. Gained foundational knowledge in insurance principles and practices.

Obtained a Bachelor of Science degree in Actuarial Science from the University of Eldoret. Developed a strong foundation in actuarial principles and statistical analysis.

Completed secondary education at Morop Girls Secondary School, earning the Kenya Certificate of Secondary Education.

Completed primary education at Kabarak Primary School, fulfilling the requirements for the Kenya Certificate of Primary Education.