Joseph Meuse

Worked as Technical Operations Lead Engineer at Bitstream.

Leading the growth of the company's technology stack, solutions offerings, and Value-Added Services (VAS) catalog. Responsible for implementation, documentation, and training of advanced technical systems.

> Managing and supporting over 85 client sites across various industries - including car
dealerships, law firms, wealth/capital management firms, manufacturing facilities,
advertising firms, and mortgage brokers - as one of seven total employees with the company
> Successfully building and maintaining strong relationships with clients across said
industries, demonstrating a deep understanding of t

Fostered robust client trust through consistent delivery of application and service research, provisioning, and administration. Implemented and improved specialized areas of the technology stack.

Worked as System Administrator at Bitstream.

Implemented, administered, and supported infrastructure powering 95+ client sites across various industries. Provided around-the-clock support for critical infrastructure and networks.

• Training associates in usage of hotel procedures, standard operations, service recovery, and Property Management Systems
• Driving team to achieve a top 5% customer experience ranking among select-service properties worldwide
• Implementation of in-house communications intranet, improving collaboration and accountability between departments

Trained associates in hotel procedures, standard operations, service recovery, and Property Management Systems. Drove team to achieve top 5% customer experience ranking among select-service properties worldwide.

• Management of business operations; assets, product quality, guest experience and satisfaction, policy implementation and enforcement, safety and security procedures, and sales performance
• Direct supervision and leadership of 6-15 rotating team members
• Shift schedules management
• Inventory cataloging and purchase orders
• Interviewing, hiring, and training employment candidates, in accordanc

• Processing of guest arrivals and departures, ensuring each individual need and request is handled appropriately
• Creation and modification of reservations, through Property Management and supplementary systems, physically, online, and over telephone
• Championing IHG Rewards Club property-wide; training staff, using personal approaches, to promote and reward guest loyalty
• Training, supervisio

Processed guest arrivals and departures, ensuring individual needs were handled appropriately. Created and modified reservations through Property Management and supplementary systems.

• Property maintenance and beautification
• Inventory control, ordering, and stocking
• Preparation and handling of food items
• Enforcement of safety/health department policies and practices
• Data entry and clerical duties
• Training and guidance of hired employees
• Tending to guest needs and requests; Point-of-Sale operations

• Point-of-Sale operations
• Cash handling; purchase tendering
• Stocking/rotation of inventory
• Guest services assistance; troubleshooting
• Operation of bailer, product floats, and other machinery

Worked as Chapter President at Georgia FBLA, Inc..