micah perkins

Led a 14-person end user services team supporting Wynn and Encore, including white-glove C-suite support and sensitive escalations. Directed IT staffing and technical setup for large-scale events and executed go-live planning for new venues and expansions.

Directed AI-assisted storytelling across branded creative projects, including books, music, visual media, and marketing experiences. Developed concepts, scripts, characters, and reusable content frameworks while maintaining human creative direction and originality.

Provided high-availability application support for hospitality and gaming systems used across hotel, casino, and revenue operations. Managed incident response and troubleshooting to improve service stability and maintained production documentation.

Supported identity lifecycle processes including provisioning, deprovisioning, permission administration, and user access support. Managed SSO/MFA and supported periodic access reviews aligned with information security requirements.

Advanced through three technician levels providing advanced support for endpoints and guest-facing operational technologies. Improved troubleshooting workflows, first-contact resolution, endpoint readiness, and service efficiency.

Provided on-site IT analysis and technical support in a fast-paced hospitality environment. Resolved operational technology issues to support service continuity.

Supported network connectivity, DNS, cloud resources, device inventory, documentation, and technology rollouts across school environments. Administered Google Workspace and enrollment, Active Directory, Group Policy, and Apple Business Manager while supporting classroom presentation equipment.

Supported endpoint-security remediation across POS, front-desk, and distributed workstation environments. Performed risk-based troubleshooting and supported MDM administration, IAM tasks, and endpoint-compliance activities.

Produced visual content and managed creative delivery for digital projects.

Supported store operations and customer service, including sales and staff/team leadership. Managed day-to-day responsibilities supporting store continuity and performance.

Progressed through customer-facing and security roles before moving into IT. Provided retail cashier support and security operations in a hospitality environment.

Designed and maintained websites and digital experiences using WordPress and web technologies. Supported web alignment and DNS-related work for digital projects.

Delivered high-volume guest service and entertainment support across Pleasure Island and EPCOT. Also supported custodial responsibilities to maintain guest-facing areas.

Completed coursework in cyber security and network security.

Bachelor of Science candidate in Information Systems and Cybersecurity, completing all but four courses before the school closure.