DWDoug Weir
@dougweir
Experienced IT support engineer with a focus on problem-solving.
United StatesWhat I'm looking for
I am an experienced IT support professional with a proven track record in analytical problem-solving and meticulous attention to detail. My proactive, results-oriented approach has allowed me to excel in various IT challenges, both independently and as part of a team. I have a strong background in managing and supporting complex IT infrastructures, ensuring stability and security across numerous systems.
Throughout my career, I have worked with leading organizations, providing technical support for large-scale environments. My expertise includes server management, network troubleshooting, and automation through scripting. I am committed to delivering effective solutions and collaborating with cross-functional teams to resolve platform-affecting issues swiftly. My certifications and extensive training further enhance my ability to contribute to any IT environment.
Experience
Work history, roles, and key accomplishments
Server Tech Services Engineer II
Akamai Technologies
Oct 2022 - Dec 2024 (2 years 2 months)
Performed production hardware support for the company’s Linode cloud computing platform, managing over 20,000 servers and network devices. Remotely troubleshot and resolved current and emerging hardware issues across the enterprise, with a focus on root cause analysis and lasting solutions for Supermicro and custom-built servers.
Lead Tech Operations Engineer
CME Group
Oct 2015 - Oct 2022 (7 years)
Provided 24/7 production technical support for the company’s Global Technology Command Center, supporting Linux systems and proprietary FX trading applications. Managed system administration and automation across 4,500 VMware VMs and physical servers, including Red Hat Enterprise Linux (RHEL), SuSE, Solaris, and OpenVMS.
Infrastructure Support Engineer
Pfizer
Oct 2014 - Oct 2015 (1 year)
Provided 24x7 on-site support for the company’s Tier 4 datacenter, including physical installation/removal/alteration of server, network, and storage hardware. Managed asset/configuration, incident, change, and request ticketing utilizing HP ServiceCenter, adhering to stringent Service Level Agreements and ITIL-focused strategies/methodologies.
Systems Administrator / Developer
JCA Inventories
Jan 2009 - Oct 2014 (5 years 9 months)
Provided ongoing Wintel server & desktop hardware, OS, and application support, upgrades and maintenance for this small organization. Developed and maintained the company’s Windows based Inventory database application using Visual Basic / SQL Server.
Linux System Administrator
Dow Jones
Jun 2008 - Jan 2009 (7 months)
Provided Level 3 production support and administration of the company’s Factiva news archive infrastructure, consisting of blade, rack-mounted, and VMware-based virtual machine Linux servers. Automated Red Hat Enterprise Linux installations via kickstart and performed in-depth hardware and OS diagnostics & troubleshooting.
Senior Managed Hosting Specialist
Sungard Availability Services
Jan 2001 - Jun 2008 (7 years 5 months)
Provided 24x7 support for over 300 managed client infrastructures across multiple large-scale tier 3 datacenters, maintaining highly available, redundant, uninterrupted service. Responsible for a wide scope of daily operations ranging from hardware installation to application support, including end-to-end installation of client environments.
Sun Operations Analyst
Bear Stearns
May 2000 - Jan 2001 (8 months)
Provided 24x7 production system support, administration, and maintenance in a multi-UNIX (Solaris/AIX/HPUX) environment. Performed proactive monitoring and tuning of systems, along with shell script automation of manual tasks.
Senior System Engineer
Sarnoff Real Time Corporation
Apr 1998 - May 2000 (2 years 1 month)
Installed and provided technical support for all hardware, software, and network components of the company's proprietary video on demand server at major Cable MSO head-ends nationwide. Designed and implemented several Bourne and C-Shell scripts used for process automation and system monitoring.
Senior Field Service Technician
GE Capital - Technology Management Services
Nov 1995 - Apr 1998 (2 years 5 months)
Managed Windows NT4 Desktop and Server builds & installations, and large client system rollouts and migrations. Established and maintained a small 20-node in-house Novell 3.12 network, utilized for OS & Application loads.
Service/Installation Field Engineer
CompuCom Systems, Inc.
May 1994 - Nov 1995 (1 year 6 months)
Performed basic unbox, IMAC (Install/Move/Add/Change), Network, and Upgrade operations for any of the company’s clients. Assisted with a large scale Token Ring to Ethernet upgrade, and a 700-desktop replacement rollout for one of the company’s banking clients.
Education
Degrees, certifications, and relevant coursework
Doug hasn't added their education
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Availability
Location
United StatesAuthorized to work in
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