Open to opportunities

James R

@jamesr

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IT professional specializing in Azure, Windows Server, and enterprise systems support.

United States

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What I'm looking for

I'm seeking a hands-on systems or cloud role where I can maintain high uptime, improve monitoring and processes, mentor teams, and work in a collaborative, security-focused organization that values SLAs and growth.

I am an IT professional with 8+ years supporting enterprise systems, cloud infrastructure, and end-user environments, specializing in Microsoft Azure, Windows Server, and application monitoring. I consistently maintain server uptime above 95% and resolve tickets with 95%+ satisfaction while creating SOPs and mentoring junior staff.

I have led onboarding, acted as interim manager, and driven cross-team collaboration to meet SLAs and security protocols. I also mentor youth through EyeQ Basketball and bring a coaching mindset to technical teams, focusing on documentation, reliability, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Enterprise System Administrator

Current

LoadSpring Solutions

Jun 2024 - Present (1 year 3 months)

Provide Tier 2 support for 200+ enterprise apps (Primavera P6, Oracle WebLogic, EcoSys, B2W), maintaining server uptime above 95% and achieving 95%+ ticket satisfaction; lead onboarding and mentor junior admins while participating in 24/7 on-call rotation.

Primavera P6 Oracle Weblogic ECOSYS Site24x7 Solarwinds Windows Server Azure Incident Management Onboarding Ticketing

Current

Owner & Mentor

Current

EyeQ Basketball

Jan 2022 - Present (3 years 8 months)

Lead basketball training and mentoring for youth athletes, focusing on physical training, mental preparation, and discipline to improve performance and resilience.

Coaching Mentoring Program Management Youth Development Leadership

Senior Systems Administrator

MRI Software

Jan 2022 - Jun 2024 (2 years 5 months)

Supported hybrid cloud/on-prem infrastructure including Azure VM deployments; closed 80+ tickets monthly, led SOP creation, trained offshore teams, and served as acting manager to maintain operational continuity.

Microsoft Azure Windows Server SharePoint SQL NetSuite Okta SOP Development Team Leadership Incident Management

eBusiness IT Technician

Best Western Hotels & Resorts

Oct 2019 - Jan 2022 (2 years 3 months)

Resolved 95%+ of technical tickets for global booking platforms, partnered with vendors to fix sync and reservation issues, and improved data accuracy to reduce customer complaints by 12%.

SQL XML)Cherwell SharePoint Vendor Management Troubleshooting Ticketing

Customer Technical Support Engineer

ChargePoint

Mar 2019 - Oct 2019 (7 months)

Delivered remote support for EV charging stations and mobile app users via Zendesk, performing troubleshooting, documenting issues, and educating technicians to improve installation and support outcomes.

Zendesk Documentation Customer Education Ticketing Troubleshooting

Business Analyst / Webinar Support

Cisco / BroadSoft

Jul 2017 - Nov 2018 (1 year 4 months)

Supported webinar operations for high-profile clients including McKinsey, closed 70+ cases monthly via Salesforce and JIRA, and reduced webinar setup time by 20% through training and process improvements.

Salesforce Jira VPN Remote Tools Troubleshooting Process Improvement Customer Support

Server Professional - Linux & Web Hosting

Bluehost Group

Jan 2017 - Jul 2017 (6 months)

Provided Linux VPS hosting support resolving DNS, email, SSL, and WordPress issues while maintaining 95%+ CSAT and preventing data loss during site migrations.