I am a versatile IT professional with over 10 years of experience in IT infrastructure, service desk management, cloud computing, systems administration, cybersecurity, and enterprise technology support. Throughout my career, I have progressed from hands-on technical support and infrastructure engineering into leadership roles, managing service desk teams, overseeing IT operations, and supporting complex environments across multiple locations, including government and regulated industries. In my current role as a Service Desk Manager, I oversee support operations for 600+ users across 27+ locations, lead initiatives involving ITIL processes, cybersecurity, identity and access management, endpoint management, Microsoft 365, and infrastructure optimization. I have also led teams of up to 11 technicians, improved SLA performance, reduced recurring incidents through automation and root-cause analysis, and helped strengthen operational efficiency, documentation, and customer satisfaction. My previous experience includes managing technical support teams, leading cloud migration projects, supporting Microsoft Azure environments, deploying enterprise infrastructure, and traveling internationally to implement large-scale transportation technology systems.
I have extensive experience with Microsoft Azure, Windows and Linux environments, VMware, Hyper-V, Proxmox, Active Directory, Entra ID, Microsoft 365, networking, virtualization, backup and disaster recovery, cybersecurity tools, scripting, automation, and a wide range of enterprise IT platforms. I enjoy troubleshooting complex technical challenges, developing efficient processes, mentoring technicians, building automation solutions, and finding ways to make technology more reliable and accessible. Outside of traditional IT infrastructure, I also have an educational background in Game Art and Design from the Art Institute of Portland, which gives me an additional interest in creative technology, visualization, and design. I am passionate about continuous learning, leadership, emerging technologies, and building solutions that make a measurable difference. I am particularly interested in opportunities involving IT management, infrastructure engineering, cloud architecture, cybersecurity, systems engineering, and technical operations where I can combine my hands-on technical knowledge, leadership experience, and process improvement skills to help organizations grow and succeed.
