Open to opportunities

Joseph M

@josephm

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Experienced customer service agent with a strong sales background.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a highly experienced and dedicated customer support and sales representative with a proven track record of delivering exceptional service and exceeding customer expectations. My exceptional communication skills, both verbal and written, enable me to understand and emphasize customer needs effectively. I am a motivated and proactive team player with a strong attention to detail, committed to providing outstanding service in various work environments, including office, remote, and hybrid roles.

Throughout my career, I have gained extensive experience in guest experience management, customer support, and sales. At Teamsville Global BPO, I excelled as a Guest Experience Agent, where I managed online vacation rental bookings and resolved guest complaints efficiently. My role at Vacasa Vacation Rentals further honed my skills in online reservation processing and brand promotion. Currently, I am working with Maximus on the Maryland Health Connection, assisting residents with state medical aid enrollment and member data management.

My educational background includes a Bachelor of Commerce in Insurance and Risk Management, complemented by various certifications in social media marketing and customer relationship management. I am passionate about continuous learning and development, and I thrive in environments that challenge me to grow professionally.

Experience

Work history, roles, and key accomplishments

Customer Support

Maximus - Maryland Health Connection

Oct 2023 - Present (1 year 7 months)

Enrolled Maryland residents in state medical aid and educated them on membership policies. Assisted with the enrollment process, captured member data, determined eligibility, and managed accounts.

Policy Education

Sales Representative

Sonobello Inc

Dec 2022 - Present (2 years 5 months)

Closed sales leads through appointment and deal negotiation. Maintained patient files and accounts, and conducted research and market analysis for liposuction surgical processes.

Negotiation Market Analysis

Freshman Student Support Agent

University of California

Sep 2022 - Present (2 years 8 months)

Guided students through enrollment and provided advice. Assisted with account opening, application processing, and submission, while updating CRM systems.

CRM Systems

Customer Support Agent

Vacasa Vacation Rentals

Nov 2021 - Present (3 years 6 months)

Processed online rental reservations and promoted the brand. Managed payment processing, guest accounts, and updated CRM systems.

Payment Processing CRM Systems

Guest Experience Agent

Teamsville Global BPO

Aug 2020 - Present (4 years 9 months)

Handled online short-term vacation rental bookings, payments, and guest complaint resolution. Provided B2B support for various booking sites and managed cases within CRM systems.

CRM Systems

Graduate Trainee to Claims Processor

Pan African Reinsurance Brokers

Aug 2016 - Present (8 years 9 months)

Processed insurance claims, initiated recoveries for life and property insurance, and reconciled bank statements. Managed client relationships and supervised the claims department.

Insurance Claims Management Recoveries

Education

Degrees, certifications, and relevant coursework

Midlands State University

Bachelor of Commerce, Insurance and Risk Management

Studied Insurance and Risk Management at Midlands State University. Gained comprehensive knowledge in insurance principles, risk assessment, and claims processing.

Insurance Institute of Zimbabwe

Diploma, Insurance and Risk Management

Completed a Diploma in Insurance and Risk Management. Developed foundational skills in insurance operations and risk mitigation strategies.

HubSpot Academy

Certificate, Social Media Marketing

Obtained a Social Media Marketing certificate from HubSpot Academy. Focused on digital marketing strategies and online presence management.

HubSpot Academy

Certificate, Customer Relationship Management

Earned a Customer Relationship Management certificate from HubSpot Academy. Gained expertise in managing customer interactions and improving customer satisfaction.