Open to opportunities

Darrien Shepherd

@darrienshepherd

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Proactive customer service specialist with insurance and healthcare experience.

Zimbabwe

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What I'm looking for

I am looking for a role that values effective communication and problem-solving, where I can contribute to service excellence and make a meaningful impact.

I am a proactive and friendly customer service specialist with extensive experience in the insurance and healthcare sectors. My career has been defined by my ability to meet and exceed expectations in high-pressure environments, where effective communication and problem-solving are essential. Currently, I serve as a Total Loss Claim Specialist at State Farm, where I investigate claims, assess vehicle damage, and negotiate settlements, ensuring compliance with company policies and relevant laws.

Previously, I worked as a Licensed Insurance Professional at Geico, where I processed insurance policies and resolved escalated customer issues. My role involved engaging with customers through various channels, actively listening to their needs, and recommending appropriate products. I also have experience as a Management Trainee at Enterprise Holdings, where I designed sales campaigns and managed customer inquiries. My background in healthcare as a Patient Care Technician has further honed my skills in patient support and compliance with HIPAA regulations.

Experience

Work history, roles, and key accomplishments

Current

Total Loss Claim Specialist

Current

State Farm

Oct 2024 - Present (8 months)

Investigated total loss claims, assessed vehicle damage, and verified coverage. Negotiated with claimants, policyholders, and third parties to reach fair settlement agreements.

Negotiation Record keeping

Licensed Insurance Professional

Geico

Jan 2022 - Aug 2024 (2 years 7 months)

Processed new and renewal insurance policies, including quoting, underwriting, and issuing coverage. Delivered customer service through phone and chat, addressing various insurance needs.

Quotes Underwriting Customer Service Live Chat Support

Management Trainee

Enterprise Holdings

Nov 2020 - Jan 2022 (1 year 2 months)

Provided administrative support and acted as site manager in the absence of senior management. Designed and implemented sales campaigns, driving team performance.

Administrative Support Site management Campaigns Staff Training

Patient Care Technician

Ochsner Health Systems

Jul 2019 - Nov 2020 (1 year 4 months)

Performed patient care procedures, including room maintenance, monitoring vital signs, and ensuring patient comfort. Supported nursing staff and specialized doctors in providing ongoing medical care.

Patient Care Vital Signs Patient Transfers

Education

Degrees, certifications, and relevant coursework

University of Maryland Global Campus

Master of Healthcare Administration, Healthcare Administration

Currently pursuing a Master of Healthcare Administration, building advanced knowledge in healthcare systems and management. Expected to graduate in May 2026, preparing for leadership roles in the healthcare sector.

Dillard University

Bachelor of Science, Public Health

Grade: Graduated

Graduated in May 2020 with a Bachelor of Science in Public Health, with a concentration in Health Sciences and a minor in Biology. Developed a strong foundation in public health principles and biological sciences.