Joseph Louisa
@josephlouisa
I drive field sales, customer acquisition, retention, and digital product adoption.
NigeriaWhat I'm looking for
At Sterling Bank Plc, I drive retail and corporate client acquisition, cross-sell OneBank and credit facilities, and deliver customized financial solutions for high-net-worth individuals and SME owners.
I've also supported customers at Instaforex Nigeria, Chidex Patent Medicine Store, and Global Leadership Summit, using CRM data, multi-channel support, and proactive communication to improve service delivery. At Global Leadership Summit, I resolved an average of 50 complaints weekly, achieved an 80% first-call resolution rate, and reduced escalations by 30%.
I'm eager to bring target-driven execution, market intelligence, customer relationship management, and field mobilization skills to a growing telecommunications network.
Experience
Work history, roles, and key accomplishments
Field Sales Officer
Sterling Bank Plc
Jan 2024 - Mar 2026 (2 years 2 months)
Drove retail and corporate client acquisition, consistently achieving monthly targets. Spearheaded cross-selling of digital banking products and ensured KYC/AML compliance.
Customer Care Representative
Instaforex Nigeria
Jan 2023 - Oct 2024 (1 year 9 months)
Leveraged CRM software to track interactions and analyze data to improve service delivery. Managed multi-channel client inquiries and resolved complex issues professionally.
Customer Care Officer
Chidex Patent Medicine Store
Jan 2021 - Dec 2022 (1 year 11 months)
Maintained deep operational knowledge of inventory and product policies to provide accurate guidance. Collaborated with internal teams to streamline customer feedback loops.
Customer Support and Relationship Officer
Global Leadership Summit
Jan 2018 - Dec 2019 (1 year 11 months)
Resolved an average of 50 customer complaints per week, achieving a first-call resolution rate of 80%. Reduced customer escalation rates by 30% through proactive communication.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Science in Education, Curriculum Studies and Educational Technology
2015 - 2020
Bachelor of Science in Education in Curriculum Studies and Educational Technology from the University of Port Harcourt.
St Judes Girls Secondary School
West African Senior School Certificate Examination, General Studies
2009 - 2013
Completed West African Senior School Certificate Examination (WASSCE) at St Judes Girls Secondary School.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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