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Adamu Mamman

@adamumamman

Customer Service Representative at SFS Capital Nigeria Limited, supporting customers and maintaining accurate records.

At SFS Capital Nigeria Limited, I supported customers with personalized service, explained products and procedures, and processed requests in line with company policies.

I documented customer interactions and resolutions, and verified customer information to keep records accurate and up to date.

Previously, I contacted prospective clients, presented products and services, and maintained customer relationships at Greenwich Trustees Limited and Financial Nigeria International Limited.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

SFS Capital Nigeria Limited

Jan 2025 - Jul 2026 (1 year 6 months)

Built and maintained strong relationships with customers by providing courteous, personalized, and responsive support. Educated customers on products and services, processed requests accurately, and maintained accurate records.

Customer Retention Problem Solving Negotiation Data Entry Teamwork Time Management Adaptability Multitasking Objection Handling

Customer Sales Executive

Greenwich Trustees Limited

May 2023 - Nov 2024 (1 year 6 months)

Contacted prospective clients to introduce products and services, understand their needs, and identify suitable solutions. Built and maintained strong relationships to encourage customer loyalty and repeat business.

Sales Customer Relationship Management Lead Generation Communication Skills Presentation Skills

Sales Representative

Financial Nigeria International Limited

Apr 2021 - Mar 2023 (1 year 11 months)

Promoted the company's products, services, events, publications, and other business offerings to prospective and existing clients. Generated and maintained a pipeline of prospective customers through consistent lead-generation and follow-up activities.

Sales Lead Generation Customer Relationship Management Communication Skills Follow up