Open to opportunities

Afolabi Taiwo

@afolabitaiwo

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Sales manager with over 3 years of experience in customer support.

Nigeria

Message

What I'm looking for

I am looking for a role in a dynamic sales environment that values employee development and offers opportunities for career growth.

I am a dedicated sales manager with over three years of experience in customer support and sales management. My career has been marked by a strong focus on goal setting and accountability, which has allowed me to consistently meet and exceed sales targets. I thrive in environments where I can foster employee excellence and drive team success.

Throughout my career, I have developed exceptional problem-solving skills and a knack for maintaining high levels of customer satisfaction. My experience spans various roles, including managing customer support teams and training agents in sales techniques. I am passionate about creating efficient processes that enhance sales conversion rates and improve overall customer experience.

Experience

Work history, roles, and key accomplishments

Customer Support

Leadvertex

Dec 2023 - Mar 2025 (1 year 3 months)

Provided high-quality customer service to an average of 60 clients per day, maintaining a 90% first-call resolution rate. Commended for exceptional problem-solving skills and the ability to handle complex customer inquiries and complaints effectively.

Customer Service Problem Solving Customer Relationship Management Lead Generation Communication

Area Activation and Customer Support Manager

Airtel Nigeria

Nov 2022 - Oct 2023 (11 months)

Managed retailer relationships, conducted visits for new developments, and resolved issues. Achieved monthly sales targets for SIM activations and onboarded agents through Smartcash Navigator.

Sales Target Achievement Onboarding Training BTS Management Problem Solving Communication Relationship Building Sales

Sales and Operator Manager

Damothy Global Enterprise

Nov 2019 - Sep 2021 (1 year 10 months)

Recruited, trained, and assessed drivers while coordinating meetings to resolve issues. Managed costs and profits within budget, maintaining records of personnel expenditures and driving regulations.

Recruitment Training Driver Management Cost Management Budgeting Operations Management Problem Solving Coordination

Sales and Marketing Officer

Tuns International Holdings Limited

Jan 2017 - Sep 2019 (2 years 8 months)

Planned and implemented marketing activities across multiple channels to ensure maximum delivery. Generated sales leads, managed customer relationships, and logged new enquiries.

Marketing Strategy Customer Relationship Management Content Writing Sales Calls Email Marketing Data Analysis Event Coordination Marketing Campaigns

Agricultural Teacher

Government Secondary School

Jan 2016 - Dec 2016 (11 months)

Wrote lesson notes and taught agricultural science in the classroom. Conducted practical sessions on the field and managed student script marking and recording.

Curriculum Development Education Mentoring Public Speaking

Sales Representative

Clevic Waters

Mar 2014 - Oct 2015 (1 year 7 months)

Supervised 26 sales agents and maintained proper records of individual sales. Performed duties in the director's absence, demonstrating leadership and accountability.

Sales Management Leadership Sales Reporting Team Management Customer Service Inventory Management Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Ladoke Akintola University of Technology

B.Tech, Agricultural Sciences (Extension and Rural Development)

Completed a Bachelor of Technology in Agricultural Sciences, specializing in Extension and Rural Development. Gained comprehensive knowledge in agricultural practices and community development.