Josephine Monday
@josephinemonday
I resolve customer and financial service issues across calls, chat, and email.
NigeriaWhat I'm looking for
I'm currently handling high-volume inbound calls and chat at Ecobank Plc, resolving customer enquiries, documenting interactions, de-escalating complex issues, and maintaining SOP accuracy.
Previously, I supported financial operations, onboarding, reconciliation, collections, billing, cross-selling, and process improvements at 3D Marketing Chi Limited. At Whoghost Limited, I provided chat and email support for hosting issues, including Cloud hosting, DNS, SSL, and Google Workspace migrations, while meeting SLA requirements.
Experience
Work history, roles, and key accomplishments
Contact Centre Agent
Eco bank Plc
Dec 2025 - Present (9 months)
Managing high-volume inbound calls and chat boxes to provide member care, resolve inquiries, and maintain accurate records. Consistently meeting performance targets and ensuring SOP compliance.
Education
Degrees, certifications, and relevant coursework
Bayero University, Kano
Bachelor of Science, Chemistry
Grade: Second Class Lower
Bachelor of Science in Chemistry from Bayero University, Kano, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Josephine ?
You can contact Josephine and 90k+ other talented remote workers on Himalayas.
Message JosephineGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
