Miracle Ashaju
@miracleashaju
Customer Support Specialist delivering efficient CRM-driven service and measurable results.
NigeriaWhat I'm looking for
I am a Customer Support Specialist with 3+ years' experience across fintech, aviation, telecom, and digital services, focused on high-volume email, chat, and phone support.
I consistently document and manage cases in CRM and ticketing systems (Zoho, Freshdesk, HubSpot), troubleshoot issues, and escalate complex cases to ensure timely resolution while meeting KPIs.
I have driven measurable outcomes including a 30% improvement in onboarding completion and ₦4M revenue generated through consultative engagement and structured follow-ups.
I thrive in fast-paced, remote support environments, prioritizing process improvement, cross-functional collaboration, and exceptional customer experience.
Experience
Work history, roles, and key accomplishments
Customer Contact Officer
Access Bank Plc
Jan 2025 - Present (1 year 2 months)
Respond to customer inquiries and troubleshoot digital banking issues, documenting cases in CRM and escalating complex cases to specialist teams while maintaining high-volume service standards.
E-Channels Officer
Access Bank Plc
Jan 2025 - Jan 2025 (0 months)
Onboarded customers to digital banking platforms and resolved platform-related issues while maintaining accurate customer documentation and ensuring operational compliance.
Customer Support Executive
Salvo Agency
Jan 2025 - Jan 2025 (0 months)
Managed support operations for 1,000+ clients across messaging channels, improved onboarding completion by 30% and generated ₦4M revenue through consultative engagement within three months.
Live Chat Agent
KreateSell
Jan 2025 - Jan 2025 (0 months)
Provided live chat and email support for a digital marketplace, logged interactions for timely resolution, and supported operations including scheduling and campaign coordination.
Customer Service Representative
M-Kopa Nigeria
Jan 2024 - Dec 2024 (11 months)
Handled 150+ daily interactions on loans and repayments, maintained CRM records ensuring financial compliance, and exceeded KPIs for resolution time and customer satisfaction.
Customer Service Representative
Green Africa Airways
Jan 2023 - Dec 2024 (1 year 11 months)
Managed flight booking and disruption support via inbound/outbound channels, documented cases in Zoho and Freshdesk, and was twice awarded Best Performing Customer Care Agent for exceeding KPIs.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Ado-Ekiti
Higher National Diploma, Food Science & Technology
2020 - 2022
Grade: Upper Credit
Completed Higher National Diploma in Food Science & Technology with Upper Credit, focusing on applied food science principles and technology.
Federal Polytechnic Ado-Ekiti
Ordinary National Diploma, Food Science & Technology
2017 - 2019
Grade: Lower Credit
Completed Ordinary National Diploma in Food Science & Technology with Lower Credit, covering foundational food science and processing topics.
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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