Open to opportunities

Omobolaji Sobowale

@omobolajisobowale

Message

Dedicated customer support specialist with a focus on client satisfaction.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a passionate Customer Support Specialist with a proven track record in delivering exceptional service and maintaining high customer satisfaction. Currently, I work at Ecobank PLC, where I handle over 50 customer inquiries daily through various channels, including inbound calls, emails, and social media. My commitment to excellence has resulted in a 98% customer satisfaction score over the past year.

In my role, I have successfully managed a high volume of customer interactions, resolving 92% of technical and account-related issues during the first contact. This achievement has significantly reduced escalation rates and improved service level agreement adherence. I pride myself on my ability to maintain real-time product knowledge, which has been crucial in ensuring accurate information is provided to customers across multiple product iterations.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Ecobank PLC

Mar 2021 - Present (4 years 3 months)

Responded to an average of 50+ customer inquiries daily across Inbound calls, email, and social media, maintaining a 98% customer satisfaction score over 12 consecutive months. Managed over 300 inbound calls and 200 emails monthly, with a first-response time 40% faster than the team average, leading to improved SLA adherence.