Joseph Abakada
@josephabakada
Dedicated customer service professional with a passion for problem solving.
What I'm looking for
I am a dedicated and results-oriented professional with a proven track record in delivering exceptional customer service and operational excellence. My keen ability to communicate effectively and my passion for innovative problem solving have been instrumental in my career. I am proficient in the Microsoft Office Suite and skilled in fostering positive interpersonal relationships, eager to leverage my expertise to drive success within a dynamic team environment.
In my current role as a Customer Service Executive at Courier Plus Service Limited, I manage and meticulously maintain customer records, ensuring accuracy in contact information, purchase history, and billing details. I conduct comprehensive surveys to extract valuable customer feedback, formulating insightful reports to enhance product and service offerings. My exceptional problem-solving skills enable me to provide clear instructions to swiftly resolve customer issues, facilitating advanced solutions and fostering seamless interactions.
Previously, I worked at Jopanda Enterprises and O’Nphat ali Company Limited, where I exhibited remarkable proficiency in resolving challenges and maintaining accurate records. My commitment to compliance and effective service production has contributed to a harmonious work environment. I thrive on building meaningful connections and am enthusiastic about exploring new horizons.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Courier Plus Service Limited
Apr 2018 - Present (7 years 2 months)
Managed customer records, conducted surveys for feedback, and provided solutions to customer issues. Ensured accurate information and facilitated seamless interactions by directing inquiries appropriately.
Customer Service Executive
Jopanda Enterprises
Nov 2015 - Mar 2018 (2 years 4 months)
Resolved customer challenges, conducted surveys for feedback, and managed customer records with precision. Directed inquiries to relevant departments for streamlined solutions.
Processing Operation Officer
O’Nphat ali Company Limited
Jan 2012 - Nov 2013 (1 year 10 months)
Resolved operational challenges related to printers and cartridges, maintained accurate records, and guided departments to enhance service production and workplace harmony.
Education
Degrees, certifications, and relevant coursework
Lagos State Polytechnic
Higher National Diploma, Banking and Finance
2019 - 2022
Completed a Higher National Diploma (HND) in Banking and Finance, focusing on financial management, banking operations, and economic principles.
Moshood Abiola Polytechnic
Ordinary National Diploma, Banking and Finance
2013 - 2015
Achieved an Ordinary National Diploma (OND) in Banking and Finance, gaining foundational knowledge in banking systems and financial services.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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