JA
Open to opportunities

Joseph Abakada

@josephabakada

Dedicated customer service professional with a passion for problem solving.

Nigeria
Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and values customer-centric solutions.

I am a dedicated and results-oriented professional with a proven track record in delivering exceptional customer service and operational excellence. My keen ability to communicate effectively and my passion for innovative problem solving have been instrumental in my career. I am proficient in the Microsoft Office Suite and skilled in fostering positive interpersonal relationships, eager to leverage my expertise to drive success within a dynamic team environment.

In my current role as a Customer Service Executive at Courier Plus Service Limited, I manage and meticulously maintain customer records, ensuring accuracy in contact information, purchase history, and billing details. I conduct comprehensive surveys to extract valuable customer feedback, formulating insightful reports to enhance product and service offerings. My exceptional problem-solving skills enable me to provide clear instructions to swiftly resolve customer issues, facilitating advanced solutions and fostering seamless interactions.

Previously, I worked at Jopanda Enterprises and O’Nphat ali Company Limited, where I exhibited remarkable proficiency in resolving challenges and maintaining accurate records. My commitment to compliance and effective service production has contributed to a harmonious work environment. I thrive on building meaningful connections and am enthusiastic about exploring new horizons.

Experience

Work history, roles, and key accomplishments

OL

Processing Operation Officer

O’Nphat ali Company Limited

Jan 2012 - Nov 2013 (1 year 10 months)

Resolved operational challenges related to printers and cartridges, maintained accurate records, and guided departments to enhance service production and workplace harmony.

Education

Degrees, certifications, and relevant coursework

LP

Lagos State Polytechnic

Higher National Diploma, Banking and Finance

2019 - 2022

Completed a Higher National Diploma (HND) in Banking and Finance, focusing on financial management, banking operations, and economic principles.

MP

Moshood Abiola Polytechnic

Ordinary National Diploma, Banking and Finance

2013 - 2015

Achieved an Ordinary National Diploma (OND) in Banking and Finance, gaining foundational knowledge in banking systems and financial services.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Joseph Abakada - Customer Service Executive - Courier Plus Service Limited | Himalayas