Open to opportunities

Joy Eze

@joyeze

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Customer service executive driving client satisfaction and operational efficiency.

Nigeria

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What I'm looking for

I seek a collaborative role where I can improve customer satisfaction, streamline operations, and grow into expanded customer success or operations responsibilities.

I am a customer service executive with proven success supporting high-volume business operations and strengthening client relationships through clear, timely support.

I leverage strong IT system knowledge, record and task management, and tools like Zendesk and Intercom to resolve complaints empathetically and accurately, contributing to measurable improvements in satisfaction and sales.

I collaborate across teams to streamline workflows, implement feedback-driven improvements, and maintain service quality, having driven a 30% increase in customer satisfaction and supported a 20% increase in sales.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Goonite Hygiene International

May 2022 - Dec 2023 (1 year 7 months)

Resolved customer complaints with empathy and accuracy, improving customer satisfaction by 30% and strengthening retention; processed and tracked orders to ensure timely dispatch and supported sales coordination that increased sales by 20%.

Customer Service Complaint Handling order fulfillment Zendesk Intercom Microsoft Excel Client Relationship Management

Packaging Supervisor

Goonite Hygiene International

Oct 2021 - Apr 2022 (6 months)

Improved packaging efficiency by identifying and correcting workflow bottlenecks, partnered with quality control to maintain compliance, and coordinated daily operations to meet and exceed production targets.

Workflow Optimization Quality Control Team Supervision Operational Safety Process Improvement Production Coordination Record keeping Time Management

Receptionist

Brytelite Hotel & Suite

Oct 2019 - Jan 2020 (3 months)

Delivered front-desk service that improved guest satisfaction and loyalty, managed check-in/check-out processes accurately during peak periods, and handled inquiries professionally to maintain a welcoming reception area.

Front Desk Operations Check Out Communication Interpersonal Skills Record keeping Attention To Detail