Josel Origenes
@joselorigenes
Enthusiastic customer service professional with 7+ years of experience.
What I'm looking for
I am a friendly and enthusiastic customer service and customer support professional with over 7 years of experience. My journey in this field has equipped me with the skills necessary to excel in various customer-facing roles. I have a Bachelor of Science in Business Administration with a major in Marketing Management from the University of Mindanao, which has provided me with a solid foundation in both business principles and customer relations.
Throughout my career, I have worked in diverse environments, including Alorica Teleservices Inc., where I honed my skills in conducting outbound and inbound outreach, handling emails, and providing exceptional customer service. My experience as a Medical Sales Representative has also taught me the importance of effective communication and relationship-building, which I believe are crucial for driving customer satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
Customer Services & Customer Support II
Alorica Teleservices Inc.
Jan 2018 - Jan 2025 (7 years)
Conducted outbound, email, and inbound outreach to provide services and support to customers. Provided information regarding the status of deliveries, ensuring customer satisfaction.
Job Fair Assistant
Tempts and Staffers Inc.
Jan 2016 - Jan 2018 (2 years)
Assisted with job fair operations at Alorica Teleservices Inc., managing various tasks. Responsible for tracking and encoding documents efficiently.
Freelance Teacher
Freelance
Jan 2016 - Jan 2017 (1 year)
Provided teaching services to Korean students, focusing on language and subject matter. Developed customized lesson plans to meet individual student needs.
Medical Sales Representative
Saviour Medical Inc.
Jan 2016 - Jan 2016 (0 months)
Engaged in the sales of hospital equipment to various medical facilities. Managed client relationships and achieved sales targets.
Education
Degrees, certifications, and relevant coursework
University of Mindanao, Main Campus
Bachelor of Science in Business Administration, Marketing Management
Completed a Bachelor of Science in Business Administration with a major in Marketing Management. Gained foundational knowledge in business principles and marketing strategies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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