Josel OrigenesJO
Open to opportunities

Josel Origenes

@joselorigenes

Enthusiastic customer service professional with 7+ years of experience.

Philippines

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a friendly and enthusiastic customer service and customer support professional with over 7 years of experience. My journey in this field has equipped me with the skills necessary to excel in various customer-facing roles. I have a Bachelor of Science in Business Administration with a major in Marketing Management from the University of Mindanao, which has provided me with a solid foundation in both business principles and customer relations.

Throughout my career, I have worked in diverse environments, including Alorica Teleservices Inc., where I honed my skills in conducting outbound and inbound outreach, handling emails, and providing exceptional customer service. My experience as a Medical Sales Representative has also taught me the importance of effective communication and relationship-building, which I believe are crucial for driving customer satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

AI

Customer Services & Customer Support II

Alorica Teleservices Inc.

Jan 2018 - Jan 2025 (7 years)

Conducted outbound, email, and inbound outreach to provide services and support to customers. Provided information regarding the status of deliveries, ensuring customer satisfaction.

FR

Freelance Teacher

Freelance

Jan 2016 - Jan 2017 (1 year)

Provided teaching services to Korean students, focusing on language and subject matter. Developed customized lesson plans to meet individual student needs.

Education

Degrees, certifications, and relevant coursework

UC

University of Mindanao, Main Campus

Bachelor of Science in Business Administration, Marketing Management

Completed a Bachelor of Science in Business Administration with a major in Marketing Management. Gained foundational knowledge in business principles and marketing strategies.

Tech stack

Software and tools used professionally

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Josel Origenes - Customer Services & Customer Support II - Alorica Teleservices Inc. | Himalayas