Jose Ascencio

Spearheaded corporate strategy and oversaw daily operations, leading a team to drive business growth, resulting in a 40% increase in annual revenue and significant market expansion.

Provided bilingual customer support to Spanish-speaking clients, ensuring effective resolution of inquiries while adhering to HIPAA regulations and maintaining member privacy.

Managed driver schedules and coordinated payment processes, ensuring timely deliveries and maintaining communication with customers and brokers.

Delivered bilingual customer support, ensuring clear communication and client satisfaction while adhering to HIPAA regulations and maintaining accurate records.

Conducted case investigations and interviews, providing high-quality bilingual support and documenting information for COVID-19 cases.

Assessed clients' payment processing systems to identify improvements and cost-saving solutions, conducting financial analyses to propose optimized merchant service products.

Provided bilingual customer support and managed data entry responsibilities, ensuring effective communication and maintaining confidentiality.

Led training initiatives for bilingual representatives, managing client interactions and ensuring compliance with health service protocols.

Directed client communications and managed dispatch operations, ensuring timely driver routes and enhancing driver satisfaction.

Delivered personalized financial consulting services, addressing inquiries regarding retirement and investment products while achieving departmental metrics.