João Diogo Mascarenhas

Led technical certification of new cloud/IT solutions by aligning requirements and decisions across multiple stakeholders and teams. Designed and improved operational processes, supported governance and service lifecycle management, and used AI-assisted tools to structure requirements and documentation while improving clarity and reducing manual effort.

Supported operational governance and control activities in Finance environments, contributing to KPI visibility and operational monitoring for decision-making. Maintained alignment across the Permanent Control Framework and supported operational risk monitoring and reporting processes.

Executed framing/pre-study activities for transversal projects, including initiatives tied to remediation plans on accounting interfaces. Coordinated cross-functional alignment and prepared structured operational reporting for governance committees while standardizing project documentation and supporting onboarding.

Planned and prepared technical specifications for accounting schemes and rules, supporting the implementation of financial solutions and configuration of accounting interfaces. Conducted production-focused testing, ensured methodology and group standards were respected, and supported budgeting and planning for interface creation or updates.

Supported IT releases end-to-end, including QA and UAT, and contributed to customer operations improvements. Partnered across teams to ensure delivery readiness and operational impact of release activities.

Provided remote support to field teams and supported service implementation activities. Helped coordinate operational execution of service deployments and ongoing support needs.

Performed network supervision and SLA monitoring, providing operational support within network operations. Supported the ongoing reliability of network services through continuous operational oversight.

Completed full business analysis exam preparation for CCBA, including IIBA PDUs.

Completed a prompt engineering bootcamp to improve the effectiveness of AI-assisted workflows and outputs.

Completed training covering how AI supports product management and innovation initiatives.

Completed training on workflow automation using n8n combined with AI agents.

Completed product management training focused on AI and data science contexts.

Completed a leadership-focused programme aimed at developing inspirational leadership capabilities.

Completed ITIL v4 Foundation training (not certified).

Completed Project Management Level I training/credential focused on foundational project management concepts.

Activities and societies: AI-assisted requirements analysis; workflow automation; analytical workflows; decision support; practical exploration using n8n; use of ChatGPT, Claude, Gemini, Perplexity, NotebookLM.

Professional development focused on applying artificial intelligence and workflow automation to enterprise operational environments. Covered AI-assisted requirements analysis, documentation structuring, and analytical workflows using tools like n8n and AI copilots.

Completed training focused on business analysis modeling skills and techniques.

Completed Lean Six Sigma Yellow Belt training/credential.

Completed training aimed at strengthening decision making and critical thinking skills.