Rui Carvalho
@ruicarvalho
I am an experienced business analyst and operations leader driving efficiency and customer-focused solutions.
PortugalWhat I'm looking for
I am an experienced business analyst and operations leader with a track record of improving efficiency by 30% and resolving over 100 customer issues annually. I have led teams of 8+ and managed procurement, logistics, and provider relationships to streamline operations and reduce costs.
I design and deliver data-driven projects, from a real-time disaster prediction pipeline using NLP to an end-to-end traffic accidents dashboard deployed on GCP with Spark, Airflow, DBT and Streamlit. I combine technical skills in Python, SQL, cloud platforms and DevOps tools with a customer-first mindset to drive measurable business outcomes.
Experience
Work history, roles, and key accomplishments
Executive Assistant & Operations Manager
Osquared.pt
Jan 2020 - Jan 2022 (2 years)
Led a team of 8+, increasing operational efficiency by 30% through process improvements and cost reductions. Managed procurement, logistics, maintenance, and provider relationships to improve service quality and client satisfaction.
Head of Sales & Business Development
Spitfire Design UK
Jan 2010 - Jan 2020 (10 years)
Organized and led international trade shows that increased brand visibility and expanded market reach; resolved over 100 customer issues annually to improve satisfaction and retention. Managed order fulfilment processes to ensure timely delivery and maintain quality standards.
Manager
All Bar One (Mitchells & Butlers PLC)
Jan 2004 - Jan 2008 (4 years)
Oversaw daily operations to ensure compliance with company standards and high customer satisfaction. Implemented staff training programs that improved service delivery and team performance.
Education
Degrees, certifications, and relevant coursework
UAUniversidade Aberta
Bachelor of Science, Computer Science
2022 - 2025
Bachelor of Science in Computer Science at Universidade Aberta from 2022 to 2025.
GLGoldsmiths, University of London
Soundscape & Field Recording
2017 - 2018
Completed Soundscape & Field Recording program at Goldsmiths, University of London in 2017–2018.
Availability
Location
PortugalAuthorized to work in
Job categories
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