I design KPI frameworks and operational systems that make performance, risk, and execution visible at scale. My work focuses on reducing cost exposure, accelerating decision-making, and turning fragmented processes into structured, reliable operations across multi-region environments.
Looking for a job
Ana Martins
@anamartins
Business Operations | KPI Systems, Workflow Optimisation & Process Design for Scalable Teams
PortugalWhat I'm looking for
Based in Portugal with full EU work eligibility. Open to remote roles across EMEA.
I design and improve operational systems that increase visibility, performance, and execution reliability across distributed environments.
Progressed from data and operations roles into business operations and performance analysis, taking ownership of KPI frameworks, workflow optimisation, and decision-support systems.
My work focuses on KPI frameworks, reporting infrastructure, and workflow optimisation to reduce inefficiencies and enable better decision-making. I’ve delivered measurable impact, including reducing reporting cycles from ~2 weeks to ~4 hours and cutting intervention cost exposure by 31% through process redesign.
I’ve worked in large-scale environments supporting 4,000+ accounts and 5,000+ client sites, where fragmented processes and reactive support models create operational drag.
I operate at the intersection of operations, data, and execution – structuring how teams track performance, identify issues, and scale consistently.
I’m now focused on Business Operations roles where I can help organisations move from reactive execution to structured, data-driven performance.
Experience
Work history, roles, and key accomplishments
Current
Built KPI frameworks and reporting across 4,000+ accounts by consolidating fragmented data into structured Excel dashboards, reducing reporting time from ~2 weeks to ~4 hours.
Standardised workflows and introduced Excel-based automation, reducing manual effort (~15%), improving decision turnaround, and driving cross-functional alignment across teams.
Redesigned dispatch and escalation workflows across a 44-entity network, reducing avoidable partner intervention cost exposure by 31% and improving execution consistency.
Reduced intervention requests from ~50 to ~30/month by standardising issue handling and driving cross-functional alignment across Operations, Support, and Technical teams.
Standardised data structures and validation processes across 5,000+ client sites, ensuring data integrity, audit readiness, and consistent operational measurement.
Eliminated reporting inconsistencies through process standardisation, improving data reliability and coordinating cross-functional teams and external partners to maintain service reliability.
Education
Degrees, certifications, and relevant coursework
Ana hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PortugalAuthorized to work in
Salary expectations
50k-70k USD
Social media
Interested in hiring Ana?
You can contact Ana and 90k+ other talented remote workers on Himalayas.
Message AnaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
