Ana Martins

Based in Portugal with full EU work eligibility. Open to remote roles across EMEA.

Business Operations professional with 10+ years of experience improving operational visibility, execution consistency, and workflow performance across large-scale operational environments.

I design KPI frameworks, operational reporting systems, and workflow structures that help teams improve execution reliability, reduce inefficiencies, and make faster operational decisions. My work has reduced reporting turnaround from ~2 weeks to ~4 hours across 28 enterprise accounts, reduced unnecessary intervention activity from 50 to 30 per month through workflow redesign, and identified €341k in operational cost exposure through analysis of 550+ operational interventions.

I’ve worked across environments supporting 4,000+ accounts and 5,000+ client sites, building operational visibility where fragmented processes, inconsistent reporting, and reactive execution were limiting performance and scalability.

My strongest area is structuring operational systems that improve performance visibility, workflow consistency, operational prioritisation, and cross-functional execution across distributed operations.

I’m particularly interested in Business Operations, Operational Performance, and Operational Systems roles where operational visibility, workflow optimisation, and execution reliability are critical to scale.