José Teixeira

Supported business-critical financial systems, investigating incidents, coordinating resolution and keeping stakeholders informed throughout the process.
Gathered business requirements and translated them into system configuration, functional changes and technical solutions.
Worked closely with technology, operations and client-facing teams to troubleshoot production issues and identify root cause

Supported business operations for the Portuguese and Spanish markets, managing customer orders and resolving day-to-day operational issues.
Worked with sales, logistics, finance and customer service teams to ensure orders were processed accurately and on time.
Used SAP to manage orders, validate data and support operational processes.
Participated in system testing and UAT, helping validate new pr

Performed quality assurance for customer support operations across the Portuguese and Brazilian markets.
Reviewed customer interactions to ensure quality standards, procedures and service requirements were followed.
Identified recurring quality issues and provided clear feedback to improve agent performance and customer experience.
Analysed quality results and trends to highlight areas for improve

Provided senior-level IT support, helping resolve technical issues and ensuring users received clear and accurate assistance.
Reviewed support calls, emails and tickets to assess technical accuracy, communication quality and compliance with support procedures.
Identified recurring issues and quality gaps, providing feedback to improve troubleshooting and customer experience.
Worked closely with su

Provided first-line IT support to users, troubleshooting hardware, software, access and connectivity issues.
Managed incidents and service requests from initial contact through resolution or escalation.
Supported users remotely using tools such as Active Directory, Citrix, RDP and Windows environments.
Logged, tracked and updated support tickets, ensuring clear documentation and timely follow-up.

Performed financial document validation, reviewing invoices and credit notes for accuracy and compliance with established processes.
Investigated discrepancies and errors in financial documents and coordinated corrections before further processing.
Managed Return to Vendor (RTV) activities, ensuring incorrect or incomplete documents were identified and returned for resolution.
Supported Vendor Mas

Issued Aug 2017

Basic knowledge of HTML, CSS and JavaScript

Degree in Sound and Image with specialization in Multimedia Production