Hugo Filipe Nogueira Ferro

Developed and implemented new solutions, automated old processes, and optimized existing frameworks. Identified areas of improvement in all business processes and systems, focusing on efficiency and added value to users.

Managed workflow and monitoring, ETL, CI/CD, reporting, data services, and data management. Conducted monitoring, data analysis, and data quality assurance, and was included in problem resolution task forces.

Managed workflow and monitored data analysis and data quality assurance for Profit and Loss management software. Contributed to problem resolution tasks.

Provided application support for the Business Intelligence department, developing and troubleshooting solutions for data processing, analysis, and reporting. Worked in a Waterfall environment.

Provided technical support for various systems and users. Focused on resolving technical issues and ensuring smooth operation of IT infrastructure.

Conducted KYC checks and user risk assessments in compliance with regulatory bodies. Monitored deposits, withdrawals, registrations, and operations for fraud and other irregularities.

Performed fraud checks in compliance with regulatory governing bodies and conducted risk assessments. Monitored various financial activities for irregularities.

Provided customer service to Portuguese-speaking clients. Assisted with inquiries and resolved issues to ensure customer satisfaction.

Covered for the acting manager during sick leave, overseeing daily operations. Ensured continuity of business functions and managed team activities.

Served as a customer service and sales agent, and also as a collections agent. Handled customer inquiries, promoted products, and managed debt collection.

Completed an internship as an architectural technician. Utilized software such as AutoCad, ArchiCad, 3D Studio Max, and LightScape for design and drafting.

Provided customer support as a communicator. Assisted clients with their telecommunication needs and resolved service-related issues.

Assembled, configured, and set up office terminals and networks, specializing in advocacy and law firms. Ensured compliance with necessary digital certifications.

Completed a university degree in Multimedia with a focus on Computer Graphics. Gained expertise in various aspects of multimedia production and computer-generated imagery.

Undertook two years of study in Architecture. Developed foundational knowledge in architectural design and principles.

Completed training as an Architectural Technician. Acquired practical skills relevant to architectural drafting and technical support.