Berris Smith
@berrissmith
Dedicated professional with over 20 years in management and sales.
United StatesWhat I'm looking for
I am a dedicated and results-oriented professional with over 20 years of diversified experience in management, customer service, and sales. My career has been marked by a commitment to building and nurturing strong relationships with corporate and local site members, as well as customers. I pride myself on my excellent communication and problem-solving skills, which have consistently driven me to meet or surpass both customer and company expectations.
Throughout my career, I have held various roles that have allowed me to develop a comprehensive skill set. As a National Virtual Small Business Specialist at U.S. Bank, I provide financial solutions to small businesses while actively deepening existing customer relationships. My previous experience as a Mortgage Consultant at Wells Fargo Bank honed my ability to analyze financial information and manage client portfolios effectively. I have also successfully led teams in call center environments, focusing on efficiency and customer satisfaction.
I am passionate about leveraging my skills in project management and team leadership to drive revenue growth and enhance customer success. I believe in combining digital tools with strong human connections to offer tailored solutions that meet the unique needs of each business customer.
Experience
Work history, roles, and key accomplishments
National Virtual Small Business Specialist
U.S Bank
Nov 2021 - Present (3 years 8 months)
Provided comprehensive financial solutions to small businesses, actively deepening existing customer relationships and developing new opportunities. Utilized digital tools combined with human connections to offer tailored solutions to business customers. Engaged in outside prospecting and sales activities to grow revenue and achieve assigned financial targets.
Mortgage Consultant
Wells Fargo Bank
Nov 2020 - Sep 2021 (10 months)
Accurately analyzed financial information to determine loan eligibility and successfully managed a portfolio of clients, maintaining strong relationships with borrowers. Reviewed credit reports, income documentation, and employment history for loan applications. Consistently met or exceeded sales targets while providing exceptional customer service.
Operations Manager
Talus
Aug 2019 - Jun 2020 (10 months)
Managed a team of 20 employees in a call center environment and developed and implemented inventory control systems to improve efficiency and reduce costs. Negotiated contracts with businesses to secure favorable pricing and terms. Analyzed performance metrics to identify opportunities for process improvement and ensured compliance with industry regulations.
Customer Service Manager
Humboldt
Apr 2019 - Aug 2019 (4 months)
Processed real-time payments and client setups, ensuring accuracy and compliance with established policies. Managed a team of customer service agents to ensure timely and accurate resolution of customer inquiries. Implemented new customer service procedures to improve efficiency and customer satisfaction.
Account Manager
Merchant Link
Jun 2013 - Dec 2018 (5 years 6 months)
Established productive, professional relationships with key personnel in assigned business accounts and managed client accounts, including communication and problem resolution. Collaborated with internal teams such as support, risk, and underwriting. Prepared and delivered presentations to clients on campaign performance and recommendations for improvement.
Hardware/Software Technician
Micros
Jun 2009 - Feb 2013 (3 years 8 months)
Handled escalated inbound customer calls in a timely manner and managed client accounts, providing technical support for hardware and software products. Performed troubleshooting and resolved customer concerns efficiently. Assisted with hardware setup and configuration for new systems.
Branch Manager
Chevy Chase Bank
Jun 2004 - Feb 2009 (4 years 8 months)
Established new and existing relationships with consumer and business accounts, while managing, supervising, and training staff. Prepared monthly audits and other financial reports. Oversaw cash flow management for the branch, including verification of funds and adherence to banking regulations.
Education
Degrees, certifications, and relevant coursework
P.G Community College
Attended P.G Community College from 2004 to 2006. Focused on foundational studies during this period.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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