Jonathas Pereira de Sousa

Sole decision-making authority during overnight operations, managing guest requests, incidents, and escalations, contributing to a 15% improvement in after-hours guest satisfaction scores. Implemented proactive shift handover procedures and designed onboarding programs, reducing operational errors and accelerating training time.

● Lead community engagement strategy, planning and facilitating 8 workshops reaching over 400 people, directly informing what drives sustained member engagement versus disengagement.
● Built strategic partnerships with education and mental health specialists, increasing collaborative projects and resource exchange by 30%.

● Mentored and guided 16 individuals through structured three-month programs, achieving a 90% mentee approval rate.
● Delivered an 80% increase in participant confidence in stress management and coping capability.
● Drove an 80% adoption rate of new AI tooling among mentees, saving approximately 60 hours across the program.

● Conducted a social media audit and built a content calendar for a US-based B2B software company, gaining hands-on exposure to Salesforce for tracking engagement and lead activity across campaigns.

● Conducted a comprehensive competitor and pricing analysis, delivering strategic recommendations that informed potential new revenue streams for the organisation.
● Performed a detailed audit of an existing online course, reviewing every module and compiling a structured report of findings and improvement recommendations.

● Led partnerships with local businesses, resulting in a 20% increase in sponsorships and donations during the pandemic.
● Organised cultural events drawing over 500 attendees, fostering cross-cultural connection in Adelaide.
● Conducted a community survey during the pandemic, gathering insights from 50 individuals to guide tailored support initiatives.

● Implemented a new volunteer onboarding program, reducing induction time by 20%.
● Conducted a SWOT analysis of the volunteer program, resulting in a 25% decrease in resource use and AUD 5K in annual cost savings.
● Compiled a partner and stakeholder mapping document, leading to a 40% increase in partnerships.

● Ran 50+ group sessions averaging 30 participants, achieving a 95% internal satisfaction rate.
● Delivered tailored programs that lifted member satisfaction and retention by 15%, applying the same onboarding-to-retention lifecycle used in Customer Success.
● Coordinated recurring community events attracting 20–60 participants.

Pursued a Master of Business Administration (Advanced) at Torrens University Australia from 2020 to 2021.