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Siobhan Howard

@siobhanhoward

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I'm transitioning into social work through ethical, evidence-informed service coordination.

Australia

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What I'm looking for

I'm seeking to apply my strengths in trauma-informed communication, mediation, service coordination and ethical, evidence-informed decision-making as I transition into social work.

At Elsevier, I supported academic and government institutions across ANZ, translating research analytics into context-sensitive insight and advocating for responsible, transparent metrics. I led workshops, webinars and sector forums while stewarding 135 institutional partnerships.

I'm commencing a Master of Social Work (Qualifying) in 2026, building on six years across service, government-facing and research environments. My work brings together trauma-informed communication, mediation, stakeholder engagement and evidence-informed analysis to improve systems and service access.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Elsevier

Sep 2022 - Dec 2025 (3 years 3 months)

Supported academic and government institutions in applying research performance analytics to strategic planning. Transitioned from Customer Consultant to Customer Success Manager, overseeing multi-product engagement and advocating for responsible metrics use.

Customer Success Stakeholder Engagement Research Analytics Bibliometrics Workshop Facilitation Program Coordination Salesforce SciVal Scopus Communication Skills

Customer Success Associate

Hubster

Apr 2021 - Apr 2022 (1 year)

Managed end-to-end rollout of service programs and provided structured reporting. Mediated complex client concerns and developed a 'white-glove' support model.

Customer Success Conflict Resolution Mediation Program Coordination Training Mentorship Reporting Salesforce

Associate Account Manager

Houzz

Jun 2019 - Mar 2020 (9 months)

Supported integration of a CRM platform into the Australian market, onboarding users and delivering training. Managed a portfolio of 100+ clients and synthesized feedback for product refinement.

Account Management Client Onboarding Training CRM User Feedback Communication Skills Problem Solving

Business Development Associate

Tendril Care

Feb 2019 - May 2019 (3 months)

Contributed to early-stage development of a digital aged care service provider. Led qualitative stakeholder research and prepared funding proposals.

Business Development Stakeholder Research Qualitative Research Project Planning Proposal Writing Supervision

Research Intern

The Centenary Institute

Aug 2016 - Nov 2017 (1 year 3 months)

Contributed to translational biomedical research in diabetic retinopathy, examining effects of a miRNA inhibitor. Developed proficiency in immunohistochemistry, mRNA analysis, and Western blot techniques.

Immunohistochemistry MRNA Analysis Western Blot Laboratory Research Data Recording Ethical Protocols

Education

Degrees, certifications, and relevant coursework

Charles Sturt University

Master of Social Work (Qualifying), Social Work

2026 -

Commencing a Master of Social Work (Qualifying) in March 2026.

The University of Sydney

Bachelor of Science, Neuroscience

Activities and societies: Science Undergraduate Peer Mentoring Program - Active Mentor

Completed a Bachelor of Science with a major in Neuroscience, focusing on cognition, mental health, and neuroscience applications. Active mentor in the Science Undergraduate Peer Mentoring Program.