Tabitha Andrews-Speed

Short-term reception cover role involving customer-facing and administrative duties.

Short-term customer-facing role involving technical support, first-point-of-contact responsibilities, and handling sensitive customer enquiries.

Short-term role providing exam support, involving technical support and first-point-of-contact responsibilities.

Provided Level 2 product support for education establishments in New South Wales, focusing on technical troubleshooting and managing escalations. Acted as primary point of contact for NAPLAN enquiries and ensured accurate documentation in JIRA.

Acted as primary point of contact for customers, handling order enquiries and providing timely resolutions during the festive period. Owned the order fulfilment process end-to-end, coordinating cross-functionally to resolve issues.

Managed a portfolio of 20+ international SaaS accounts, conducting regular reviews to assess customer health and identify adoption needs. Used platform usage data to identify risks and opportunities, and delivered customer training in English and Spanish.

Managed customer relationships as first point of contact in Spanish and English, supporting EMEA customers throughout the lifecycle. Delivered bilingual product training and collaborated cross-functionally to improve onboarding workflows.

Translated high-volume Spanish-to-English articles for FitPeople and Step to Health, ensuring tone and accuracy. Edited and localised content to improve clarity and cultural relevance for international audiences.

Managed and maintained employee records, improving data quality and ensuring compliance with HR standards. Coordinated onboarding and offboarding processes end-to-end and served as primary HR contact for employee enquiries.

Supported FACUA's social media strategy by curating content and managing live-stream logistics. Translated and created bilingual social media content to increase visibility and awareness.

Grade: Upper Second-Class (2:1)

BA (Hons) in Hispanic Studies and Drama & Theatre, awarded Upper Second-Class (2:1).

Earned a Level 3 Award in European Community Development through Brighton Third Sector's ERASMUS+ program.

Completed HubSpot Social Media Marketing Certification I & II.