Jonathan Strutton
@jonathanstrutton
Compassionate professional with experience in customer-oriented workplaces.
United StatesWhat I'm looking for
I am a dedicated customer service advocate with a strong background in fast-paced environments. My experience spans various roles where I have successfully managed teams, streamlined processes, and enhanced customer satisfaction. At Shane Co., I led a team of associates, implementing personalized coaching that resulted in a significant increase in efficiency and morale.
In my previous role as Customer Service Manager at APC Auto Spa, I developed a lead tracking system that reduced the sales cycle time by 20% and doubled the average ticket size. My commitment to improving customer experience is evident in the training programs I created, which boosted customer satisfaction ratings and reduced warranty claims. I thrive on creating solutions that enhance both team performance and customer loyalty.
Experience
Work history, roles, and key accomplishments
Runner
Live Nation
Jul 2024 - Present (11 months)
Assisted with show logistics by ensuring all needed items were gathered in a timely fashion to ensure a smooth workflow. Provided transportation for various crew members and artists to hotels, airports, and tour buses. Ensured all artist and crew rooms were set up and stocked prior to their arrival.
Senior Customer Service Associate
Shane Co.
Mar 2022 - Jul 2023 (1 year 4 months)
Managed three associates to ensure daily tasks were completed on schedule, resulting in a 20% increase in overall efficiency. Developed and delivered personalized coaching sessions to address specific strengths and areas of improvement, reducing errors made on tasks. Implemented regular check-ins to ensure peers had access to necessary resources and support, leading to an overall increase in moral
Customer Service Manager
APC Auto Spa
May 2016 - Mar 2022 (5 years 10 months)
Streamlined the sales process by developing an efficient lead tracking system, resulting in a 20% reduction in sales cycle time and increasing average ticket by 100%. Implemented a training program for new hires to improve product knowledge and customer service skills, leading to a 20% increase in customer satisfaction ratings. Developed and executed a post-treatment care guide for clients, decrea
Education
Degrees, certifications, and relevant coursework
Lake Washington Institute of Technology
Associate of Applied Science, Applied Science
Completed an Associate of Applied Science degree. Gained foundational knowledge and practical skills relevant to the field of study.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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