I've supported e-commerce decision-makers at Trusted Shops with SaaS needs analysis, product explanations, objection handling, and structured follow-up in Salesforce and Zendesk. At Localease, I managed an active client portfolio across contracts, orders, and sensitive situations through resolution.
I've also built prospect and client follow-up at Ads for Change, qualifying 5,000+ organisations and developing a network of 1,000+ professional contacts. Earlier, I generated more than EUR 1M in annual retail revenue at Boulanger by adapting technical product recommendations to each customer's needs, usage, and budget.
