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John Prill

@johnprill

Senior Technical Writer specializing in Agile documentation, clear knowledge bases, and AI-ready information architecture.

United States

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What I'm looking for

I’m looking for a Senior Technical Writer role where I can turn complex workflows into clear, structured docs in Agile/SDLC, collaborate cross-functionally, and apply AI-ready information architecture to improve usability and findability.

I’m a Senior Technical Writer with 10+ years creating documentation that hits “the sweet spot” between “stereo instructions and Lego manuals”—clear for beginners, detailed for experts. I build user guides, knowledge base articles, API documentation, release notes, SOPs, training materials, online help, installation guides, and FAQs using Confluence, SharePoint, Markdown, and other documentation platforms.

In Agile/SDLC environments, I collaborate closely with engineering, product, and support teams to keep content accurate and findable. I’ve led knowledge base audits (including consolidating duplicate documentation), owned large article sets with weekly quality checks, and translated complex workflows into reusable, modular assets—plus I’m actively developing AI-assisted documentation schema frameworks to preserve document hierarchy for better AI comprehension.

Experience

Work history, roles, and key accomplishments

Technical Writer

SCA Staffing Partners / TGS

Sep 2024 - May 2025 (8 months)

Created user-friendly documentation for proprietary software and internal systems, translating complex technical workflows into accessible content. Performed knowledge base audits and maintained documentation throughout the SDLC using Confluence to improve findability and technical accuracy.

Technical Documentation Knowledge Base Auditing SDLC Confluence Peer Review

Technical Writer

Curate Partners / Pan-Mass Challenge

Nov 2023 - Apr 2024 (5 months)

Led an institutional knowledge rescue effort by extracting undocumented integration workflows from departing developers. Documented operational processes to support continuity for the organization’s fundraising mission.

Process documentation Knowledge transfer Workflow Documentation Server Backup Documentation

Technical Writer

Eptura (formerly iOFFICE + SpaceIQ)

Jun 2022 - Oct 2023 (1 year 4 months)

Owned a customer-facing knowledge base across multiple SaaS products, ensuring content accuracy through regular audits. Partnered with engineering and product to produce user guides, release notes, and online help, and created onboarding training materials including instructional videos.

Knowledge Base Management Content Auditing Link Integrity User Guides Online Help Training Materials Camtasia Workflow Deck Creation

Technical Writer

Hydrogen Group LLC / Enterprise Products

Oct 2021 - May 2022 (7 months)

Developed and maintained technical documentation in SharePoint for internal and developer audiences. Collaborated with software engineers to document API specifications and security requirements and rebuilt onboarding documentation using Git version control in a collaborative environment.

SharePoint Technical Documentation API Documentation Onboarding Version Control

Technical Writer

Robert Half / PCS Software

May 2021 - Aug 2021 (3 months)

Updated user guides for mobile software to improve usability and clarity for end users. Authored internal and external SOPs and supported SOC audit compliance documentation while leveraging Jira for Agile documentation project management.

User Guides SOP Management SOC Audit Jira Agile Collaboration

Technical Writer

Qualified Specialists International

Mar 2020 - Mar 2021 (1 year)

Produced knowledge base content and user guides to reduce support tickets and improve customer onboarding. Led creation of training materials to support staff development and maintained documentation to support operational efficiency and client relations.

Knowledge Base User Guides Support Ticket Reduction Documentation Customer Onboarding Training Materials

Software QA / Technical Documentation

HP (Hewlett-Packard)

Jul 2011 - Oct 2012 (1 year 3 months)

Created and maintained technical resolution documents while providing phone support, seeding and expanding a team knowledge base as the role evolved. Designed a team-wide email resolution tool, supported customers via email, managed public technical support forums, and authored installation/configuration and hardware repair documentation.

Knowledge Base Management Technical Support Support Management Repair Documentation