John Patrick Auayang
@johnpatrickauayang
Dedicated customer service professional with a passion for excellence.
What I'm looking for
I am a Filipino residing in Indonesia, passionate about delivering exceptional customer experiences. With over a decade of experience in customer service and technical support, I have honed my skills in efficiently resolving inquiries and issues while consistently prioritizing service quality and customer satisfaction.
My journey began with TELUS International, where I progressed from a Tier 1 Customer Support Representative to a Tier 2 Escalation Customer Support Representative. My expertise lies in utilizing agile thinking and teamwork to anticipate and meet customer needs. I thrive in fast-paced environments, adept at multitasking and operating effectively with minimal supervision.
Experience
Work history, roles, and key accomplishments
Customer Service Support
Zik Analytics
Mar 2022 - Present (3 years 4 months)
Conducted product research using Zik Analytics for various e-commerce platforms including eBay, AliExpress, and Walmart. Optimized product specifications, managed ad rates, and analyzed sales traffic to enhance performance.
Operations Technical Support Representative II
Telus International Philippines, Inc.
Jul 2009 - Jul 2018 (9 years)
Provided operations technical support for the National Field Support – Assignment and Activations program. Resolved complex technical issues and ensured smooth assignment and activation processes.
TIER 2 Escalation Customer Support Representative
Telus International Philippines, Inc.
Nov 2008 - Apr 2009 (5 months)
Handled Tier 2 escalation customer support for Microsoft Xbox 360 North America accounts. Addressed advanced customer inquiries and resolved complex technical issues efficiently.
TIER 1 Customer Support Representative
Telus International Philippines, Inc.
Nov 2006 - Oct 2008 (1 year 11 months)
Provided Tier 1 customer support for Microsoft Xbox 360 North America accounts. Assisted customers with general inquiries and resolved basic technical issues.
Education
Degrees, certifications, and relevant coursework
STI College Cubao
Diploma in E-Commerce Programming, E-Commerce Programming
Completed a diploma program focused on e-commerce programming, gaining foundational knowledge in developing and managing online commercial platforms. The curriculum covered essential programming concepts relevant to digital business operations.
St. Joseph’s College of Quezon City
Bachelor of Science, Management
Pursued a Bachelor of Science degree with a major in Management, acquiring comprehensive knowledge in business administration and organizational leadership. The program provided a strong foundation in management principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring John Patrick?
You can contact John Patrick and 90k+ other talented remote workers on Himalayas.
Message John PatrickFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
