Rexie Pangan
@rexiepangan
Experienced customer service representative dedicated to exceptional client experiences.
What I'm looking for
I am a professional Customer Service Representative with over 4 years of experience in delivering exceptional customer service across various platforms. My journey began at Sutherland Global Services, where I honed my skills in assisting customers with product inquiries and managing order placements. I take pride in my ability to engage customers effectively, ensuring their needs are met while providing solutions that enhance their experience.
Throughout my career, I have worked with notable companies such as Amazon and eBay, where I not only supported customers but also built lasting relationships with sellers. My technical proficiency in tools like Google Workspace, Zendesk, and various communication platforms has allowed me to adapt quickly to different environments and challenges. I am now seeking to leverage my skills in a reputable organization that values customer satisfaction and continuous learning.
Experience
Work history, roles, and key accomplishments
Customer Service Representative/Seller Support
VXI Global Solutions
Nov 2019 - Aug 2020 (9 months)
Assisted customers with their orders and purchases. Built relationships with sellers to maintain their sales and helped them resolve seller account issues.
Customer Service Representative/Technical Support
Sutherland Global Services
Jun 2016 - Oct 2019 (3 years 4 months)
Handled customer inquiries across the United States, assisting with order placement, delivery status, refunds, and exchanges. Provided technical support for gadgets, devices, applications, and videos, including troubleshooting product issues.
Customer Service Representative
Sutherland Global Services
Dec 2015 - May 2016 (5 months)
Assisted customers by making product suggestions and engaged in suggestive selling. Handled damaged and spoiled products according to company policy and assisted in controlling the level of damaged goods.
Education
Degrees, certifications, and relevant coursework
San Simon High School
High School Diploma, General Studies
Completed high school education under the old curriculum. Acquired foundational knowledge across various subjects.
TESDA
Certificate, Food and Beverage Services, Bartending
Completed TESDA training courses in Food and Beverage Services and Bartending. Gained practical skills and knowledge relevant to the hospitality industry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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