Paul User

Responsible for answering members' questions about their lab visits via email, SMS, and phone using Intercom. Manually scheduled and rescheduled members' lab visits and answered questions about lab test results.

Responsible for calling gaming stores and sending product information via email, leveraging strong product knowledge. Signed up new dealers/stores and updated customer information, sales, and administrative tasks.

Responsible for taking calls from customers interested in buying or selling a home. Qualified leads before transferring them to real estate clients.

Responsible for making outbound calls to medical facilities to request medical records for clients applying for health insurance. Ensured accurate and timely acquisition of necessary documentation.

Responsible for addressing customer concerns via phone, chat, and email. Ensured that customer issues related to game problems and billing were resolved correctly.

Responsible for assisting customers in enhancing their advertisements on the Bing website. Provided support through chat to resolve various ad-related inquiries.

Responsible for resolving customer issues with billing and devices via phone and email. Ensured high customer satisfaction with the provided customer service.

Provided high-quality B2B customer service for GlaxoSmithKline employees. Fixed clients' application concerns with their computers via chat, email, or phone.

Managed interior design and implementation projects, serving as a primary contact for clients when the lead designer was unavailable. Responsible for hiring project personnel and managing payroll.

Completed a comprehensive course in Information Technology, gaining foundational knowledge and practical skills in various IT domains. Focused on core concepts relevant to the field.

Attended DaySpring Academy for high school education. Developed fundamental academic skills and participated in various school activities.

Completed high school studies at Kostka School Katipunan. Acquired a strong educational foundation and engaged in a supportive learning environment.