At Fidelity Bank Plc., I manage and deepen existing customer relationships, win new accounts, and revive dormant accounts. I achieved an average of 150% in sales by each mid-year and helped grow my branch’s liabilities by 142% at June 2024.
I was awarded Fidelity Bank Plc.’s best Customer Relationship Manager in 2024. I also maintain digital records of debtor engagements and documents, and work to manage loans from STAGE 3 to STAGE 1.
At Access Bank Plc., I achieved a 95% client retention rate through regular check-ins, personalized follow-ups, and feedback loops. I also sold bank products to meet customer needs and contributed to product development.
Earlier, as a Direct Sales Executive at Mutual Benefit Life Assurance Company, I achieved 100% sales by tailoring product knowledge to clients. As a Customer Care Representative at Sirltech Strategic Investment Nig., Ltd., I built customer relationships associated with 98% of referrals coming from loyal customers.
