Adaeze Nwaziri
@adaezenwaziri
Results-driven SME acquisition and customer experience professional boosting revenue and retention.
NigeriaWhat I'm looking for
I am a results-driven sales and customer experience professional with 4+ years delivering SME acquisition, portfolio growth, and exceptional client service across banking, insurance, and retail. I have onboarded 120+ SME clients, grew branch SME portfolio value by ₦450M+, generated ₦180M+ in loan disbursements, and increased CASA deposits by ₦300M+ while maintaining 92% loan repayment performance.
I excel at credit evaluation, customer advisory, issue resolution, and cross-selling financial products, resolving 95% of client issues within 24 hours and improving retention by 30%. I combine strong communication, CRM and loan management systems experience (Flexcube, Finacle, Temenos, Salesforce, Zoho) to optimize service delivery and drive measurable business results.
Experience
Work history, roles, and key accomplishments
FBDirect Sales Executive
Fidelity Bank
Aug 2024 - Present (1 year 4 months)
Onboarded 120+ SME clients in six months, growing branch SME portfolio by ₦450M and generating ₦180M+ in new SME loan disbursements; increased CASA deposits by ₦300M and achieved 92% loan repayment performance.
Financial Advisor
Heirs Life Assurance
Dec 2022 - Aug 2024 (1 year 8 months)
Advised customers on insurance investments leading to a 20% increase in investments over seven months and maintained a 95% customer satisfaction rate with 100% query resolution.
Customer Service Representative
Chimdi Uloma Ventures
Dec 2020 - Dec 2022 (2 years)
Delivered proactive customer support and complaint resolution, maintaining high customer satisfaction and consistently meeting sales targets through regular engagement and accurate account management.
Education
Degrees, certifications, and relevant coursework
NUNnamdi Azikiwe University
Bachelor of Science, Political Science
Completed a Bachelor of Science in Political Science awarded in 2018 through Nnamdi Azikiwe University (affiliated with Enugu State College of Education).
Command Day Secondary School
West African Senior School Certificate, Secondary Education
Completed West African Senior School Certificate via WAEC in 2013 at Command Day Secondary School.
Chartered Insurance Institute of Nigeria
Certification, Insurance
Completed professional certification(s) from the Chartered Insurance Institute of Nigeria.
Academy of Accounting Hub
Certification, Data Entry
Completed a certification program in data entry.
Chartered Institute of Customer Relationship Management
Certification, Customer Relationship Management
Completed professional certification(s) from the Chartered Institute of Customer Relationship Management.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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