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SHARAFADEEN SANUSI

@sharafadeensanusi

Banking Marketing Officer at Fidelity Bank managing 100+ retail and SME relationships and contributing to branch deposit growth.

Nigeria

Message

At Fidelity Bank Plc, I manage 100+ retail and SME customer relationships and contribute to annual branch deposit growth of 15–25%, with an estimated ₦50m–₦100m in new and retained deposits.

I onboarded and supervised 15–25 agency operators, supporting roughly ₦5m–₦10m in weekly channel transactions. I also promote POS, mobile and internet banking and advise customers on business growth, savings and investments.

Previously, at First Bank Plc, I processed account requests in line with KYC standards and handled daily customer service requests. Earlier, I worked in branch administration and as a cashier, processing customer transactions and balancing cash through daily reconciliation.

Experience

Work history, roles, and key accomplishments

Current

Marketing Officer

Current

Fidelity Bank Plc

Jan 2020 - Present (6 years 9 months)

Contributed to annual branch deposit growth of 15–25% and managed 100+ retail and SME customer relationships. Onboarded and supervised agency operators and promoted digital banking channels.

Client Relations Deposit Mobilization Marketing KYC Agency Banking Digital Banking Cross Selling Microsoft Office

Customer Service Support Officer

First Bank Plc

Jan 2014 - Nov 2019 (5 years 10 months)

Processed account-opening and maintenance requests in line with KYC standards and handled 30–50 customer service requests daily. Onboarded agency customers and promoted electronic banking channels.

Customer Service KYC Account Documentation Agency Banking Digital Banking POS Mobile Banking Internet Banking

Branch Administrator

First Bank Plc

Jan 2013 - Jan 2014 (1 year)

Managed branch operational and welfare expenses, supporting cost control and budget compliance. Coordinated facility maintenance and administrative workflows to ensure uninterrupted operations.

Branch Administrator Cost Control Budget Compliance Facilities Management Administrative Workflows

Cashier (Teller)

First Bank Plc

Jan 2011 - Jan 2013 (2 years)

Processed ₦10m–₦30m in cash across 100–200 daily customer transactions with high accuracy. Balanced cash daily through reconciliation and teller call-overs, supporting internal controls and audit compliance.

Cash Handling Teller Operations Cash Reconciliation Internal Controls Audit Compliance