Open to opportunities

JOHN OKOSUN

@johnokosun

Message

I resolve customer issues, grow client loyalty, and drive sales across financial services, retail, and FMCG.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or client relations role where I can resolve complex issues, strengthen customer loyalty, support sales growth, and deliver high-quality service in a fast-paced team.

I'm currently supporting Loomestry customers across high-volume inbound and outbound calls, resolving queries, coordinating order issues, and closing an average of $10,000 in monthly revenue through upselling and lead follow-up.

Over more than seven years, I've built customer relationships at Leadway Assurance, Sweetco Foods Nigeria, and Across the Horizon Travel Agency. I handle complaints, client retention, order processing, CRM records, financial planning presentations, and tailored solutions that improve satisfaction and repeat business.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Loomestry Inc.

Jan 2025 - Present (1 year 9 months)

Managed over 50 inbound and outbound customer calls daily, consistently meeting and exceeding service KPIs. Closed an average of $10,000 in revenue per month by resolving queries, upselling premium collections, and following up on leads.

Inbound Calls Outbound Calling Upselling Cross Selling Customer Satisfaction Lead Follow Up Order Coordination Logistics Coordination

Customer Care Representative

Leadway Assurance Company

Jan 2020 - Dec 2024 (4 years 11 months)

Delivered structured face-to-face and telephone-based customer support to over 100 clients monthly, resolving policy inquiries and complaints with high satisfaction. Conducted needs assessments and presented financial planning seminars to drive policy uptake.

Customer Support Needs Assessment CRM Data Integrity Financial Planning Complaint Resolution

Customer Relations Officer

Sweetco Foods Nigeria

Jan 2018 - Dec 2019 (1 year 11 months)

Handled and resolved over 20 customer inquiries daily across phone, email, and in-person channels. Processed and tracked high volumes of customer orders in Excel, ensuring on-time delivery and zero errors in order accuracy.

Order Processing Excel Data Entry After Hours Support

Customer Relationship Manager

Across the Horizon Travel Agency

Jan 2014 - Dec 2016 (2 years 11 months)

Managed and grew a portfolio of key client accounts by identifying travel needs and delivering personalised solutions for flight bookings and international programmes. Resolved complaints quickly, maintaining high satisfaction and contributing to repeat bookings.

Account Management Client Complaint Resolution Customer Retention Travel Booking Client Onboarding