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Kehinde Olagundoye

@kehindeolagundoye

Customer Service Representative who handled 50+ daily calls at Loomestry Inc. and resolved customer issues across retail and financial services.

Nigeria

Message

At Loomestry Inc., I handled over 50 inbound and outbound customer calls daily, meeting and exceeding service KPIs. I also supported repeat purchases through tailored cross-selling and upselling, and coordinated with logistics, showroom, and design consultant teams to resolve order issues.

At Soft Health Pharmaceutical Company Limited, I provided face-to-face and telephone support to clients, assessed their needs, and presented financial planning seminars. At Sweetco Foods Limited, I resolved customer inquiries, processed and tracked orders in Excel, and maintained customer-facing records.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Loomestry Inc.

Jun 2024 - Jun 2026 (2 years)

Managed over 50 inbound and outbound customer calls daily, delivering prompt, professional support that consistently met and exceeded service KPIs. Cross-sold and upsold tailored product offerings to existing customers, improving customer satisfaction scores and contributing to repeat purchase rates.

Customer Service Inbound Calls Outbound Calls Upselling Cross Selling CRM Zendesk HubSpot Zoho CRM Microsoft Office Ticketing Systems Logistics Coordination

Customer Care Representative

Soft Health Pharmaceutical Company Limited

Apr 2021 - Apr 2024 (3 years)

Delivered structured, face-to-face and telephone-based customer support to over 100 clients monthly, resolving policy inquiries and complaints with a high satisfaction rate. Conducted needs assessments for new and existing clients, providing tailored solutions that increased client retention and improved customer lifetime value.

Customer Service Phone Support Face To Face Support Needs Assessment Customer Retention CRM Data Entry Records Management Financial Planning Education

Customer Relations Officer

Sweetco Foods Limited

Jan 2019 - Dec 2021 (2 years 11 months)

Handled and resolved over 20 customer inquiries daily across phone, email, and in-person channels, ensuring prompt and accurate responses on every interaction. Processed and tracked a high volume of customer orders in Excel, maintaining deadlines and ensuring on-time delivery with zero errors in order accuracy.

Customer Service Inquiry Resolution Order Processing Excel Data Entry Records Management Invoicing Sales Reporting