John Guerrero
@johnguerrero
Dedicated software development student with strong customer service skills.
United StatesWhat I'm looking for
I am a dedicated student pursuing an Associate of Science in Software Development at Broward College, where I am honing my skills in computer programming and analysis. My background includes extensive experience in customer service and loss prevention, where I have consistently demonstrated my commitment to excellence and professionalism.
Throughout my career, I have held various roles, including Mobile Store Protection Specialist at Ross Stores and Assistant Store Manager at GameStop. In these positions, I developed strong leadership skills and a keen ability to manage teams effectively. My experience as a Customer Support Representative at TTEC further enhanced my problem-solving abilities and customer service expertise, allowing me to provide tailored solutions for clients in diverse industries.
I thrive in environments that challenge me to grow and learn, and I am eager to leverage my skills in software development to contribute to innovative projects. My goal is to work in a dynamic team where I can continue to develop my technical abilities while delivering exceptional service.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
TTEC
Oct 2022 - Jan 2025 (2 years 3 months)
Provided world-class customer service across various client contracts (Blue Cross Blue Shield, Mazda). Mastered product knowledge, resolved issues efficiently, and maintained accurate customer profiles.
Driver/Courier
Uber; Lyft and Postmates
Jan 2016 - Mar 2020 (4 years 2 months)
Provided seamless and exceptional customer service through timely punctuality and transparency. Maintained professional appearance, vehicle cleanliness, and ensured safety of customers and goods.
Shift Supervisor
CVS Pharmacy
Feb 2018 - Jan 2019 (11 months)
Provided exceptional customer service and collaborated with colleagues to ensure timely task completion. Managed store operations, including cash handling, deposits, and inventory in the absence of the Store Manager.
Assistant Store Manager
GameStop
Oct 2015 - Jul 2017 (1 year 9 months)
Managed daily store operations, including sales, customer service, and inventory. Responsible for opening/closing, personnel management, and strategic planning.
Mobile Store Protection Specialist
Ross Stores
Mar 2014 - Oct 2015 (1 year 7 months)
Oversaw the loss prevention team and in-store operations. Ensured excellent customer service, resolved issues, and mitigated theft and fraud.
Education
Degrees, certifications, and relevant coursework
Broward College
Associate of Science, Software Development - Computer Programming and Analysis
Currently pursuing an Associate of Science degree in Software Development. Focusing on Computer Programming and Analysis.
Miami Coral Park Senior High
High School Diploma, General Studies
Grade: 3.7 GPA with honors
Activities and societies: National Forensics League (NFL)
Obtained a high school diploma with a 3.7 GPA and honors. Was an active member of the National Forensics League (NFL).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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