Open to opportunities

John Carlo Salamat

@johncarlosalamat

Message

Customer service professional skilled in relationship management.

Philippines

Message

What I'm looking for

I seek a customer-facing role where I can improve customer experience, build strong client relationships, and contribute to business results while continuing professional growth.

I am a dedicated customer service professional with experience across liaison, customer support, and telemarketing roles in the Philippines.

At Grand88 Gaming Corporation I act as a liaison, facilitating communication across departments and building relationships with key contacts to support organizational objectives.

I previously served as a Customer Service Consultant at Liveware Labs and a Customer Service Representative at Quantrics Enterprises, where I resolved complaints, trained new team members, and handled high-volume inbound and outbound interactions while maintaining product knowledge and professional service delivery.

I bring strengths in complaint resolution, business relationship management, communication, negotiation, and attention to detail, and I seek roles where I can continue improving customer experience and supporting business results.

Experience

Work history, roles, and key accomplishments

Current

Liaison Officer

Current

Grand88 Gaming Corporation

Sep 2023 - Present (2 years 5 months)

Acts as primary contact between agency and organizational personnel, facilitating cross-departmental communication and building relationships with key contacts to support operations.

Relationship Management Customer Service Documentation Interpersonal Skills

Customer Service Consultant

Liveware Labs

Jul 2023 - Sep 2023 (2 months)

Resolved customer complaints promptly while maintaining professional demeanor and implemented service policies to improve customer satisfaction and consistency.

Complaint Resolution policies Communication Product Knowledge Problem Solving Service Delivery

Customer Service Representative

Quantrics Enterprises, Inc.

Mar 2022 - May 2023 (1 year 2 months)

Handled high-volume inbound and outbound calls, resolved customer issues, provided product and service information, and trained new team members on customer support procedures.

Inbound & Outbound Customer Service Complaint Resolution Live Chat Support Training Customer Retention Communication Time Management

Telemarketer

Diamond Finance Corporation

May 2018 - Sep 2021 (3 years 4 months)

Conducted daily cold calling and outreach to build a sales pipeline, answered customer inquiries, and managed high-volume telemarketing using client management software to exceed quotas.

Cold Calling Lead Generation Sales Outreach Product Knowledge

Education

Degrees, certifications, and relevant coursework

Technological Institute of the Philippines

Bachelor of Science in Business Administration, Marketing Management

2013 - 2018

Completed a Bachelor of Science in Business Administration majoring in Marketing Management, focusing on customer service and business relationship skills.