John Ashley Fernandez

Reviews and evaluates published online messages across multiple technical platforms to identify and qualify potential sales leads based on user intent, solution relevance, and client-defined criteria. Applies contextual analysis and domain knowledge of enterprise and SaaS tools (e.g., Terraform, LLM, Unifyapps, observability platforms) to determine lead value and flag actionable opportunities.

Monitors newly released quarterly earnings reports for Canadian and American stocks. Identifies potential new reports released by conducting research and data collection relevant to the stock’s earnings profile. Maintains accurate and up-to-date financial data that we offer to the company’s clients through quality checking of each data that we research and provide.

Supports a mobile app development agency in its growth phase by sourcing highly relevant Kotlin and mobile development talent across Sweden. Conducts in-depth candidate research on different platforms such as LinkedIn, Rocketreach, Apollo, and Signalhire using focused search terms and Swedish-language keywords to identify and qualify Kotlin and Android developer candidates aligned with the agency’

Researches and identifies government websites globally that publish regulatory enforcement actions, legal filings, and compliance-related disclosures for inclusion in a structured JSON database. Analyzes selected websites to determine the structure, content, and relevance of data that could be parsed and integrated into the company’s JSON-based regulatory database.

Handled inbound calls from credit card customers, addressing inquiries and resolving concerns related to accounts, billing, transactions, and contract terms. Maintained working knowledge of key banking regulations and consumer credit laws across various U.S. states, as well as bank-issued agreements and service terms.

Supported prepaid mobile users by resolving account-related issues, billing questions, and technical concerns. Educated customers on account features and service options to promote user autonomy and satisfaction.

Handled inbound calls from healthcare providers and patients, resolving concerns related to insurance coverage, billing, and account inquiries. Applied working knowledge of HIPAA regulations to ensure the secure handling of sensitive health information.

Delivered responsive email and chat support for customers who use Bluetooth-enabled tracking devices, assisting with technical setup, troubleshooting, and product functionality. Maintained up-to-date product knowledge including technical specifications to resolve diverse technical issues efficiently.

Provided responsive support to restaurant partners and customers by resolving order discrepancies and coordinating solutions between parties. Facilitated smooth flow of communication between client platforms and partner restaurants to ensure service quality and timely fulfillment.

Provided frontline technical support for bundled services including home internet, cable TV, and landline. Diagnosed and resolved technical issues and account concerns, ensuring quick and accurate resolution.

Managed overdue account balances and negotiated realistic payment arrangements in line with company policies. Explained contract terms and repayment options clearly to guide customers toward sustainable resolutions.

Completed a Bachelor of Science in Education with a major in English. The program focused on developing teaching methodologies and a deep understanding of the English language.