Mitch Arcan Reyes
@mitcharcanreyes
Detail-oriented data analyst with expertise in data visualization.
What I'm looking for
I am a dedicated data analyst with a strong background in data visualization and insights generation. My journey began with a Bachelor of Science in Computer Science, which laid the foundation for my analytical skills. Over the years, I have honed my expertise in various roles, including my recent position as a Business Intelligence and Insights Analyst at Concentrix.
Throughout my career, I have consistently delivered high-quality data analysis and reporting. My experience spans across multiple industries, where I have utilized tools like Power BI, Salesforce, and SQL to drive data-driven decisions. I pride myself on my ability to adapt to new challenges and continuously learn, ensuring I remain at the forefront of data analytics.
Experience
Work history, roles, and key accomplishments
Data Management
Proview Global
Jul 2024 - Present (11 months)
Performed data analysis and generated insights from various datasets. Conducted data mining and created comprehensive reports.
Workforce Management (WFM)
Teleperformance
Jan 2023 - Dec 2024 (1 year 11 months)
Conducted real-time monitoring and callouts to optimize workforce performance. Performed ad-hoc reporting and data mining to support operational insights.
Business Intelligence and Insights Analyst
Concentrix
May 2024 - Aug 2024 (3 months)
Performed data analysis and generated insights to support business decisions. Conducted ad-hoc reporting, data mining, and data visualization.
Compliance Analyst
Teleperformance
Jan 2019 - Dec 2023 (4 years 11 months)
Evaluated customer experience through call monitoring and anti-fraud/security monitoring. Managed risk and ensured compliance with company policies.
Technical Support Representative
Teleperformance
Jan 2016 - Dec 2019 (3 years 11 months)
Provided help and answers to customers' technical issues, ensuring effective resolution. Troubleshot software and hardware components to resolve technical problems associated with products or services.
Data Analyst Email Support
Unionbank of the Philippines
Jan 2015 - Dec 2016 (1 year 11 months)
Provided prompt chat and email responses to customers regarding the Online Banking System. Assisted users with inquiries and issues related to their online banking experience.
Education
Degrees, certifications, and relevant coursework
AMA Computer College
Bachelor of Science, Computer Science
Studied computer science principles and applications. Gained foundational knowledge in programming, data structures, and algorithms.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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