Open to opportunities

Mitch Arcan Reyes

@mitcharcanreyes

Message

Detail-oriented data analyst with expertise in data visualization.

Philippines

Message

What I'm looking for

I am seeking a role that allows me to leverage my data analysis skills while contributing to impactful projects in a collaborative environment.

I am a dedicated data analyst with a strong background in data visualization and insights generation. My journey began with a Bachelor of Science in Computer Science, which laid the foundation for my analytical skills. Over the years, I have honed my expertise in various roles, including my recent position as a Business Intelligence and Insights Analyst at Concentrix.

Throughout my career, I have consistently delivered high-quality data analysis and reporting. My experience spans across multiple industries, where I have utilized tools like Power BI, Salesforce, and SQL to drive data-driven decisions. I pride myself on my ability to adapt to new challenges and continuously learn, ensuring I remain at the forefront of data analytics.

Experience

Work history, roles, and key accomplishments

Current

Data Management

Current

Proview Global

Jul 2024 - Present (11 months)

Performed data analysis and generated insights from various datasets. Conducted data mining and created comprehensive reports.

Data Analysis Data Mining Reporting Data Management Data Insights SQL

Workforce Management (WFM)

Teleperformance

Jan 2023 - Dec 2024 (1 year 11 months)

Conducted real-time monitoring and callouts to optimize workforce performance. Performed ad-hoc reporting and data mining to support operational insights.

Workforce Management Monitoring Ad Hoc Reporting Data Mining Business Intelligence

Business Intelligence and Insights Analyst

Concentrix

May 2024 - Aug 2024 (3 months)

Performed data analysis and generated insights to support business decisions. Conducted ad-hoc reporting, data mining, and data visualization.

Data Analysis Data Mining Data Visualization Business Intelligence Ad Hoc Reporting Data Insights

Compliance Analyst

Teleperformance

Jan 2019 - Dec 2023 (4 years 11 months)

Evaluated customer experience through call monitoring and anti-fraud/security monitoring. Managed risk and ensured compliance with company policies.

Security Risk Management Compliance Customer Experience

Technical Support Representative

Teleperformance

Jan 2016 - Dec 2019 (3 years 11 months)

Provided help and answers to customers' technical issues, ensuring effective resolution. Troubleshot software and hardware components to resolve technical problems associated with products or services.

Technical Support Troubleshooting Software Hardware Customer Service Problem Solving

Data Analyst Email Support

Unionbank of the Philippines

Jan 2015 - Dec 2016 (1 year 11 months)

Provided prompt chat and email responses to customers regarding the Online Banking System. Assisted users with inquiries and issues related to their online banking experience.

Email Support Customer Service Online Banking Systems Communication Problem Solving