Ralph Nero Cordova

Analyzed and reported on various data sets for Airbnb, providing insights to improve operations. Developed and maintained reporting dashboards to track key performance indicators.

Ensured data quality and integrity for Airbnb operations through rigorous analysis and validation. Implemented quality control measures to maintain high standards in data reporting.

Coordinated team activities and managed workflows to ensure efficient operations for Airbnb. Provided guidance and support to team members, fostering a collaborative work environment.

Provided customer service support to Airbnb users, resolving inquiries and issues efficiently. Maintained high customer satisfaction through effective communication and problem-solving.

Assisted Turo users with their inquiries and provided comprehensive support for various issues. Ensured a positive customer experience by addressing concerns promptly and effectively.

Managed backup email and chat communications for Samsung Australia, ensuring timely responses to customer inquiries. Provided support for various consumer electronics issues through digital channels.

Provided technical support for Samsung Australia's consumer electronics, resolving complex technical issues. Assisted customers with product troubleshooting and ensured optimal device performance.

Led a backup team for Samsung Australia's Project SUDS, ensuring operational efficiency and team coordination. Provided guidance and support to team members, facilitating smooth project execution.

Underwent comprehensive training as an apprentice for Samsung Australia, gaining expertise across all lines of business. Assisted in various operational tasks, supporting the team in daily activities.

Provided technical support for Samsung Australia's consumer electronics, addressing customer issues and inquiries. Assisted with product troubleshooting and ensured customer satisfaction.

Provided technical support to Centurylink customers, resolving internet and telecommunications issues. Assisted with troubleshooting and ensured service continuity for users.

Provided technical support for Microsoft Answer Desk, assisting users with software and hardware issues. Resolved customer inquiries and ensured a positive support experience.

Served as a Subject Matter Expert for Clearwire, providing advanced technical guidance and support. Mentored junior team members and resolved complex customer issues.

Provided technical support to Clearwire customers, addressing service issues and technical inquiries. Assisted with troubleshooting and ensured customer satisfaction.

Provided Tier 1 technical support for Xbox 360 hardware, resolving customer issues and inquiries. Assisted users with console troubleshooting and ensured optimal gaming experience.

Provided Tier 1 technical support for Xbox 360 hardware and live services, resolving customer issues. Assisted users with troubleshooting and ensured a smooth gaming experience.

Completed three years of the AB Mass Communication program at Far Eastern University. Focused on developing communication skills and media understanding.

Studied Electronics and Communications Engineering at Far Eastern University – East Asia College. Gained foundational knowledge in electronic systems and communication principles.

Completed secondary education at St. Joseph’s College Q.C. Developed a strong academic foundation across various subjects.

Completed primary education at St. Joseph’s College Q.C. Acquired fundamental knowledge and skills.