Open to opportunities

Meridelle Mulo

@meridellemulo

Message

Detail-oriented professional skilled in customer service and data analysis.

Philippines

Message

What I'm looking for

I seek a role that fosters growth, values teamwork, and allows me to utilize my skills in customer service and data analysis.

I am a detail-oriented and adaptable professional with a strong background in customer service, banking, and sales. My experience includes conducting lead generation, managing financial transactions, and providing administrative support. I thrive in environments where I can maintain accuracy while managing multiple tasks, and I am eager to contribute to company growth.

Throughout my career, I have demonstrated my ability to collaborate effectively with sales and marketing teams, ensuring data accuracy and enhancing operational efficiency. I have successfully reduced payment processing times and increased client retention through proactive follow-ups. My commitment to excellence is reflected in my high accuracy rates in financial documentation and my ability to provide exceptional customer service.

I am looking for opportunities that allow me to leverage my skills in a virtual or office-based role, where I can continue to learn and grow while making a meaningful impact on the organization.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Salary.com

Conducted lead generation using LinkedIn Sales Navigator, ZoomInfo, and Salesforce, accurately entering and maintaining customer records. Collaborated with sales and marketing teams for campaign coordination and data management, organizing and assigning warm leads based on territory maps. Ensured data accuracy by following standardized entry processes and conducting regular database reviews.

Lead Generation LinkedIn Sales Navigator ZoomInfo Salesforce CRM Data Entry Data Management Microsoft Teams

Owner / Manager

Small Convenience Store

Jun 2024 - Present (1 year)

Managed daily operations, inventory, and sales for a small convenience store. Coordinated with suppliers to handle stock replenishment and ensured customer satisfaction. Handled payroll processing and maintained overall store efficiency.

Inventory Management Sales Customer Service Payroll Processing

Service Associate/Bank Teller

Chinabank Savings, Inc.

Mar 2022 - Present (3 years 3 months)

Managed cash handling, reconciliation, and payment processing using Finacle Tools, ensuring high accuracy. Provided excellent customer service and client communication, assisting in account openings and conducting KYC operations. Assessed financial risks using Anti-Money Laundering Base60 Language and maintained accurate financial records.

Reconciliations Payment Processing Finacle Tools Customer Service KYC Anti Money Laundering

Bancassurance Sales Executive

BPI-AIA Life Assurance Corporation

May 2021 - Present (4 years 1 month)

Generated leads and scheduled client appointments, building and maintaining strong client relationships to drive sales. Conducted cold calling and client outreach for life insurance products. Provided product recommendations and successfully closed sales.

Lead Generation Client Relationship Management Sales Cold Calling Sales Outreach Life Insurance Products

Marketing Executive

Intralead Services Inc.

Jun 2018 - Present (7 years)

Conducted outbound calls and lead prospecting, developing and nurturing client relationships effectively. Worked closely with sales teams to qualify leads. Contributed to the overall sales pipeline and marketing efforts.

Outbound Calling Prospecting Client Relationship Management Lead Qualification

Accounting Staff

People's General Insurance Corp.

Jul 2016 - Present (8 years 11 months)

Managed payment documentation, check issuance, and follow-ups, ensuring timely and accurate financial processes. Provided client support for payment-related inquiries, resolving issues efficiently. Processed transactions accurately and maintained meticulous financial records.

Payment Documentation Check Issuance Financial Accuracy Accounting

Imaging Associate

Ocwen Business Solutions, Inc.

Jun 2015 - Present (10 years)

Handled document classification and various administrative tasks, ensuring organized and accessible records. Assisted in data management and imaging operations. Contributed to efficient document processing workflows.

Document Classification Administrative Support Data Management Imaging Operations Data Entry

Education

Degrees, certifications, and relevant coursework

Universidad De Manila

Bachelor of Science, Business Administration Major in Economics

Currently pursuing a Bachelor of Science in Business Administration with a major in Economics. This program focuses on developing a strong understanding of economic principles and their application in business contexts.