Open to opportunities

Micah Tolentino

@micahtolentino

Message

Detail-oriented Sales Support and Data Specialist with technical expertise.

Philippines

Message

What I'm looking for

I seek a role that challenges my analytical skills and offers growth opportunities.

I am a dedicated Sales Support and Data Specialist with extensive experience in resolving technical issues and managing data within Salesforce. My journey has taken me through various roles, where I have honed my skills in data analysis, account management, and customer support. I thrive in fast-paced environments and am committed to delivering exceptional results.

Throughout my career, I have successfully collaborated with cross-functional teams to streamline processes and enhance operational efficiency. My role at Zoom Video Communications has allowed me to develop a deep understanding of business metrics and data hygiene best practices, which I leverage to drive meaningful insights and improvements. I am passionate about using my skills to contribute to organizational success while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Sales Support and Data Specialist

Current

ZOOM Video Communications (KMC Solutions Inc)

Jun 2021 - Present (4 years)

Currently working as a Sales Support and Data Specialist, resolving issues in Salesforce and assisting Account Executives with deal-related concerns. Responsible for data maintenance, ticket resolution, and generating reports to track performance and identify challenges.

Salesforce Data Analysis Ticket Resolution Asana Zuora

Technical Success Advisor II

NICE inContact

Mar 2017 - Jun 2021 (4 years 3 months)

Provided technical support to US, APAC, and EMEA customers, utilizing Salesforce for ticketing and account management. Specialized in troubleshooting technical concerns and customer service, ensuring optimal solutions for business objectives.

Salesforce Technical Support Customer Service Account Management Cloud Services Invoice Management Cadebill Max Agent

IT Helpdesk/Service Desk

IBM (SUNCORP ACCOUNT)

Aug 2013 - Feb 2016 (2 years 6 months)

Worked in IT Helpdesk providing support for technical issues, including troubleshooting database errors and configuring user accounts. Managed incidents using Remedy and supported various Windows environments.

Troubleshooting IT Support Remedy Windows Server Active Directory Microsoft Office 365 Incident Management

Research Analyst

Thomson Reuters

Oct 2011 - Dec 2012 (1 year 2 months)

Conducted research and data entry for investment management, linking managers to beneficial owners and ensuring data accuracy. Managed follow-ups and created reports for analysis.

Data Entry Research Analysis Reporting Database Management Communication Project Management Follow Up Activities Team Collaboration

Education

Degrees, certifications, and relevant coursework

Pamantasan ng Lungsod ng Maynila

Bachelor of Science, Business Administration

2007 - 2011

Graduated with a Bachelor of Science in Business Administration Major in Management. Developed strong oral and written communication skills, data and research analysis capabilities, and basic technical skills and troubleshooting.