John Alex Bedania
@johnalexbedania
Customer-focused support specialist with foundations in construction engineering.
PhilippinesWhat I'm looking for
I am a customer-focused support specialist with academic background in Construction Engineering and practical experience across email, voice, and chat support channels. I combine clear written and verbal communication with organizational skills to resolve client issues efficiently and meet productivity standards.
My work history includes roles at Foundever, Alorica, and Afni where I consistently delivered professional support, maintained quality metrics, and handled high-volume interactions. I also have tutoring experience improving student performance in English and Mathematics, and hands-on certification in scaffolding (NC II).
I bring foundational technical skills in Microsoft Office, basic AutoCAD drafting, and introductory automation tools (Power Automate, Zapier, UiPath), plus creative abilities in basic video editing, graphic design, and copywriting—ready to contribute to operations, customer service, or administrative teams.
Experience
Work history, roles, and key accomplishments
Chat Support Representative
Afni
Nov 2025 - Dec 2025 (1 month)
Handled real-time customer inquiries via chat while maintaining accuracy and fast response times.
Customer Service Representative
Foundever
Aug 2024 - Aug 2025 (1 year)
Delivered professional email support, resolved customer concerns efficiently, and consistently met quality and productivity standards over a one-year period.
Customer Service Representative
Alorica
Mar 2024 - Jun 2024 (3 months)
Managed inbound voice calls, provided clear solutions, and maintained strong customer satisfaction through effective communication.
Undergraduate Student
Antipolo Institute of Technology
Jan 2022 - Jan 2024 (2 years)
Completed two years of a BS in Construction Engineering, achieved Dean's Lister status in first year.
Personal Tutor
Self Employed
Sep 2021 - Mar 2023 (1 year 6 months)
Provided structured English and Mathematics tutoring, improving student understanding and academic performance over an 18-month period.
Extra Service Crew
Goldilocks Bakeshop
May 2022 - May 2022 (0 months)
Supported store operations and assisted customers during peak periods in a short-term engagement.
Education
Degrees, certifications, and relevant coursework
Antipolo Institute of Technology
Bachelor of Science in Construction Engineering, Construction Engineering
2022 - 2024
Activities and societies: Dean’s Lister; Editorial Cartoonist – School English Paper
Undergraduate study in Construction Engineering, completed up to 2nd year with Dean's List recognition in 1st year.
Antipolo City National Science and Technology High School
Senior High School Diploma, Science, Technology, Engineering, and Mathematics (STEM)
2020 - 2022
Grade: High Honors
Activities and societies: Volunteer – Reading Comprehension Program; Editorial Cartoonist – English Journalism Paper
Completed Senior High School STEM strand and graduated with High Honors.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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