Christian Estrells

I am a dedicated Customer Service Representative with a Bachelor’s degree in Civil Engineering. My analytical skills enable me to solve problems efficiently, while my experience in customer service has honed my ability to communicate effectively with diverse clientele. I am proficient in Microsoft Office and Google Suite, adept at managing documentation and streamlining processes.

During my time as a Junior Engineer at HGG Construction, I visited project sites to take measurements, reviewed progress, and answered contractor questions on behalf of the supervising engineer. I continuously developed my engineering knowledge by observing colleagues and attending training sessions, including a Construction and Safety Officer seminar. My role involved preparing construction drawings using AutoCAD and performing calculations for senior engineers.

At Quantrics, I helped customers analyze their bills, explained taxes, and provided technical support. I excelled in negotiating the best terms for contracts on behalf of clients, utilizing my excellent persuasion skills. Additionally, I trained and supported new agents as a Subject Matter Expert, showcasing my commitment to delivering exceptional service and building lasting client relationships.