John Rick Manito

Provide timely multi-channel customer support for pet-related inquiries, coordinate with store and warehouse teams to resolve order issues, and consistently meet SLA targets.

Supported UPS and CRAC customers by managing service request tickets, coordinating technician dispatches, and performing administrative processing to ensure timely resolutions.

Delivered support for Uber drivers by resolving order-related queries, processing compensation requests, and verifying account earnings to ensure accurate payouts.

Monitored construction sites, conducted inspections, attended client meetings, and prepared reports specializing in natural stone and granite restoration across residential and hospitality projects.

Assisted Bell Mobility customers via phone and chat with account issues, device troubleshooting, outage checks, and order support to maintain high customer satisfaction.

Provided project-based customer support for Target customers, assisting with order placement and resolving account inquiries to ensure positive experiences.

Prepared project estimates and timelines, reviewed scopes to identify potential complications, and provided clients with accurate delivery dates and resource assessments.

Completed a Bachelor of Science in Civil Engineering program with coursework and project experience relevant to construction and site engineering.

Completed secondary education with preparation for tertiary studies in engineering-related fields.

Completed primary education providing foundational skills in core subjects.